LECO widens customer service capabilities via myLECO app and Call Centre

Lanka Electricity Company Ltd. (LECO) by enhancing its customer service standards in line with modern mobile phone communication technology, unveiled myLECO app and LECO 24 hour – Call Centre.

LECO customers within stipulated business peripheries can now connect with LECO at any time and obtain services after downloading these apps that are compatible with both Smartphone types, Android and IOS.

These services comprise making electricity bill payments, obtaining information of power cuts, SMS notifications, obtaining bill-history and obtaining information of due payments and meter readings.

myLECO app also facilitates reading meters of bulk suppliers who have Smart Meters and facilitating consumers that use Solar Power to obtain their payment information, on line.

LECO hotline 1910 will facilitate 10 customers simultaneously at a time to obtain information in Sinhala, English or Tamil on power failures, power cuts for the purpose of maintenance and sudden power failures.

LECO Chairman Tissa Nanayakkara speaking of these newest services by LECO said, the busy life patterns urge people to rely on prompt services in any area, especially utility.

“Our intention is to further strengthen relationships with LECO consumers by catering to their needs and wants promptly to make their lives easy. We have introduced myLECO app for this purpose. Now customers can connect with us from anywhere at any time of the day to obtain information on bill payments, power cuts and to pay bills online. We facilitate answering queries in all three languages to facilitate all demographics of LECO customers,” he said.

He added, “Our objective is to save precious time of our consumers who lead busy lives to obtain LECO services without physically stepping into our branches and service centres. In the near future we will commission ‘bill paying machines’ that will operate 24 hours to facilitate customers who do not have internet facilities. This initiative is significant within the electrical sector in Sri Lanka.”

LECO was established in 1983. As of today, LECO services around 569,270 customers within Galle to Negombo. LECO has offered various services to its customers and Prepaid and Postpaid facilities are included. Under Prepaid facility, consumers could pay available money in hand to obtain electricity for a specific time. Also electricity bills could be paid to the exact amount with credit cards, via internet, by making standing orders to bank, and at supermarkets.

With a history of 36 years LECO being an on-grid electricity company has contributed immensely to Sri Lanka’s development by way of power generation and distribution. Presently LECO has a team of over 1,500 dedicated workers.

From its inception LECO has evolved to use new technology to service customers to suit with changing times. While catering effectively to its consumer segment, LECO has pioneered instant bill payment system which has been a revolution in the sector. Being a government organisation LECO has taken bold decisions over the years to broaden horizons of the utility sector. With the motto, ‘We are driven by customer needs’, LECO is on a quest to widen customer service with innovations being in harmony with the modern social-economic and science and technology environment.

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