A regional competition watchdog wants airlines operating within the Common Market for Eastern and Southern Africa (Comesa) to compensate stranded passengers with cash payouts of up to $600 (Sh77,540) for flight cancellations and delays amid a surge in travellers’ complaints at Kenya Airways.
The Comesa Competition Commission has issued a notice, technically known as guidance letter, proposing that carriers offer stranded passengers between $250 (Sh32, 310) and $600 (Sh77, 540) for cancellations.