THE Department of the Interior and Local Government (DILG) has ordered all its offices nationwide to put up prominent displays of ‘Bawal ang Red Tape’ materials where business transactions are being facilitated.
The directive is in support of the Anti-Red Tape Authority’s (Arta) intensified campaign against fixers and fixing activities.
Through a memorandum, the DILG directed the display of the anti-red tape signage in strategic and conspicuous areas of its central and regional offices, as well as on the Department’s website and official social media channels, as part of a broader information campaign against fixing and illegal government transactions.
‘Red tape has no place in the DILG. We, therefore, want these signages seen by everyone as part of our commitment to efficient public services,’ the DILG said.
Following Arta’s latest directives on the Campaign Against Fixers and Client Satisfaction Measurement, DILG offices were also urged to intensify public awareness of existing anti-red tape policies, particularly measures against fixers, while strengthening transparency in government transactions.
The Department likewise ordered the display of updated anti-fixing information, education, and communication (IEC) materials and the official harmonized Client Satisfaction Measurement (CSM) survey in conspicuous areas to encourage the public to provide direct feedback on government services.
‘As the government heightens awareness of safeguards against corruption, we also encourage the public to report incidents of illegal transactions to combat fixing through Arta’s channels,’ the DILG said.
The intensified campaign comes as the DILG recorded a 99.50-percent client satisfaction score in its 2025 CSM Report, reflecting positive public reception of the Department’s implementation of streamlined services for both internal and external clients.
The DILG said strict compliance with the guidelines forms part of Arta’s Report Card Survey (RCS) 2.0, which measures government agencies’ implementation of Republic Act No. 11032, or the Ease of Doing Business Law, and their compliance with service procedures under their respective Citizen’s Charters.
‘All of these will be tracked by the Compliance Monitoring and Evaluation Office [CMEO] through surprise inspections and spot monitoring to ensure sustained compliance with the law and the related guidelines,’ the DILG said.
The Department said the campaign aims to make legitimate government transactions easier and more transparent while closing opportunities for fixers and other illegal practices.
‘With these mechanisms in place, we remain committed to safeguarding public trust in government through upholding swift, hassle-free, and customer-friendly service delivery for the Filipino people,’ the Department added.