Asiatel Outsourcing Inc. is expanding beyond its existing business process outsourcing (BPO) and knowledge process outsourcing (KPO) operations, adding enterprise AI implementation and market-entry services to its portfolio.
The Philippine outsourcing firm has activated its partnership with fileAI LLC to offer businesses in the country an enterprise AI platform for processing documents and other unstructured information, while separately launching managed go-to-market services for foreign software companies seeking to establish a presence in the Philippines and Southeast Asia.
The fileAI partnership allows Asiatel to offer services that automate document-heavy processes such as lending applications, insurance claims intake, customer onboarding and finance operations.
Under the arrangement, fileAI provides the AI platform, while Asiatel handles workflow assessment, solution design, implementation, systems integration and continuing support.
‘In a lending workflow, for example, fileAI can classify an application pack, extract and validate the required information, flag missing or inconsistent items, and route complete cases and exceptions into the existing approval process,’ Asiatel CEO Jasjit Singh Anand said.
The system is designed to retain links to the underlying source documents, allowing users to trace information processed by the AI system back to the original files.
For his part, Asiatel Chairman Shafi Aboobaker said the partnership forms part of the company’s expansion into technology-enabled services. ‘Our alliance with fileAI enables us to support organizations throughout their digital transformation journeys.’
The company is also targeting international software-as-a-service (SaaS) companies through its new managed go-to-market services, initially focusing on Canadian growth-stage and mid-market firms.
The service covers local market knowledge, business development, demand generation, sales enablement and commercial execution. It is intended to allow foreign companies to establish a presence in Southeast Asia without immediately setting up their own local operations.
‘Our managed GTM services enable Canadian companies to expand into Southeast Asia while leveraging Asiatel’s established delivery platform,’ Anand said.
Asiatel said about 15 percent of its existing client programs are already established in the Canadian market.
The Canada focus comes as bilateral economic ties deepen. In July, Canada and the Philippines agreed to launch negotiations for a new action plan under their Strategic Partnership and reaffirmed their commitment to advancing free trade agreements.
The two countries elevated their relationship to a Strategic Partnership during President Ferdinand Marcos Jr.’s visit to Canada last July 2.