Sri Lanka Insurance Corporation Life Ltd (SLICLL), the country’s largest national life insurance service provider, has partnered with DOK Solutions Lanka (Pvt) Ltd, a leading digital services and document digitization solutions provider, to transform the way life insurance policies are customized, digitized and delivered to customers.
Under this partnership, DOK Solutions will provide comprehensive solutions covering life policy customization, digital policy book generation and life policy certificate creation, supporting Sri Lanka Insurance Life’s ongoing digital transformation journey.
As part of the new initiative, customers of Sri Lanka Insurance Life will have access to a customized digital policy document, replacing the traditional printed policy book. In addition, a printed policy certificate will be issued to customers in place of the previously issued printed policy book, ensuring that the new process remains aligned with applicable regulatory and industry requirements.
The initiative represents an important step towards creating a more accessible, transparent and efficient life insurance documentation process. By moving policy documentation into a digital environment, customers will have greater accessibility to their policy information while the Company will be able to streamline documentation processes and enhance operational efficiency.
The digitalization of policy documentation will also contribute towards Sri Lanka Insurance Life’s sustainability objectives by significantly reducing paper consumption and the associated environmental impact of producing and managing large volumes of printed policy documentation.
Sri Lanka Insurance Life, with its longstanding presence and strong reputation in Sri Lanka’s Life insurance sector, continues to strengthen its service delivery through technology and innovation. As the largest national life insurance service provider, SLICLL has been at the forefront of providing life insurance solutions to Sri Lankan customers, while continuously adapting its services to meet the evolving expectations of a digitally connected customer base.
DOK Solutions Lanka (Pvt) Ltd, a member of the Abans Group, is a leading digital services and document management solutions provider with a strong presence across the banking, financial services and insurance (BFSI) sectors. The Company specializes in document digitization, digital document management, data processing, business process management and secure document lifecycle solutions.
Leveraging its extensive experience in the financial services and insurance sectors, DOK Solutions has developed the end-to-end digital policy documentation solution specifically to support the requirements of Sri Lanka Insurance Life Corporation. The platform facilitates the generation of customized digital policy books and the creation of policy certificates in accordance with regulatory and industry requirements.
The partnership between Sri Lanka Insurance Life and DOK Solutions demonstrates how technology can be leveraged to enhance customer experience while simultaneously improving