The Comptroller-General (CG) of the Nigeria Immigration Service (NIS) Mrs Kemi Nanna Nandap has urged Service personnel to treat Nigerians with respect and eliminate unnecessary delays in their operations especially when rendering services directly to the public.
Mrs Nandap insisted that officers and men of the Service should show professionalism in their daily operations and ensure that complaints are promptly resolved.
The Comptroller-General made the remarks at the weekend during the closing ceremony of the Nigeria Immigration Service 2026 International Customer Service Week.
The NIS celebrated the 2026 Customer Week from Wednesday 28th to Friday 30th October 2026 to connect with citizens promote excellent service delivery and strengthen customer relations.
The event was themed ‘Going the Extra Mile – Creating a Lasting Smile.’ The Public Relations Officer of the NIS Deputy Comptroller of Immigration Akinsola Akinlabi said the event featured activities aimed at promoting service excellence professionalism and improved customer relations across the Service.
Akinlabi said in a statement that the Comptroller-General emphasised the need to entrench excellent customer service in the Service’s daily operations stressing professionalism timely service delivery prompt complaint resolution and respectful treatment of customers.
She also reaffirmed ongoing reforms to improve customer satisfaction and hospitality while charging officers to uphold integrity eliminate unnecessary delays and make customer satisfaction a key performance benchmark.
Speaking at the event the Head of Operations SERVICOM Mrs Ngozi Akinbodewa commended the Service for evolving its SERVICOM Unit noting that this year’s Customer Service Week marks a critical step towards sustaining citizen-focused service delivery in line with global best practices.
She added that the international event provides an opportunity to recognise employees who go the extra mile to exceed expectations and meet customer needs.
In his speech the Special Adviser to the CG on SERVICOM Deputy Comptroller of Immigration DCI AM Abubakar highlighted the importance of accountability responsiveness and adherence to service standards urging officers to continually improve their conduct and prioritise customer satisfaction in the discharge of their duties.
The closing event also featured award presentations to deserving officers recognising their outstanding contributions to customer satisfaction and service excellence.
The Service reaffirmed its commitment to efficient professional and technology-driven Service Delivery improved customer satisfaction and entrenching hostmanship in discharging its core mandates of Border Security and Migration Management all in support of National Security.