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Kenya is expected to continue its push for a new funded programme from the International Monetary Fund (IMF) at the lender’s annual meetings in Washington next week.

The Central Bank of Kenya (CBK) has retained optimism of unlocking new financing from the multilateral lender despite doubts from various market participants, who point to the termination of a previous arrangement in March and the near exhaustion of Kenya’s borrowing limit at the fund.

Gulf Energy has submitted a revised plan on how it intends to commercially tap oil in South Lokichar, Turkana with the State racing to ensure that it approves it by end of December this year.

Mr Daniel Kiptoo, the Director General of the Energy and Petroleum Regulatory Authority (Epra), said Gulf presented a slightly amended Field Development Plan (FDP) on September 30, 2025.

Billionaire businessman and Equity Bank founder Peter Munga has won a long-running court dispute after the High Court dismissed a Sh150million against him by a long-time associate on claims of a botched TransCentury Limited (TCL) shares purchase deal.

Mr Munga had been accused of taking possession of TCL shares from a former friend-turned foe, Joseph Muturi Kamau but failing to pay for them.

Did you know government bonds can give you a pay cheque every month? While the Treasury papers typically pay out interest just twice a year, smart investors use the bond laddering strategy for steady income each month.

In this episode, we’re climbing the ‘bond ladder’ with financial advisor and founder of Azara Wealth, Belinda Kiplimo. She breaks down how to build a bond portfolio – a ‘ladder’- where each step brings in reliable cash flow all year round.

Make Money, a podcast series, hosted by Kepha Muiruri, from Business Daily Africa unravels ways to be financially savvy. Get practical tips and advice on how to increase your income, build wealth, and achieve financial freedom in Kenya. Whether you’re just starting out or a seasoned investor, we’ve got something for everyone.

An agricultural export promotion agency of the Indian government has lost its bid to stop a Kenyan trading company from branding its imported rice as ‘Basmati Rice’.

The Agricultural and Processed Food Products Export Development Authority (APEDA) wanted the Court of Appeal in Nairobi to overturn a decision by the High Court that allowed Krish Commodities Limited to register six trademarks bearing the word Basmati.

Investors in Kenya’s $1.5 billion (Sh193.8 billion) Eurobond issued last week were given a discount of Sh4.3 billion on the face value of the securities as the government sought to keep the interest rate on the securities below the initial levels demanded by investors.

A discount on a bond represents the additional return an investor will get on redemption of the security, assuming the paper is held to maturity.

Every October, Customer Service Week reminds us that service isn’t just about processes – it’s about people. This year’s theme, Mission: Possible, speaks directly to our reality: every customer interaction is a chance to build trust, loyalty, and long-term value.

The customer of today is different. They don’t buy products or subscriptions; they buy experiences. A flight is judged not just by time of arrival, but by the warmth of check-in and how staff handle disruptions.

A TV subscription isn’t only about channels – it’s about how simple it is to sign up, how smooth the payment feels, and how quickly help comes when needed. That’s why service can’t be treated as a department. It’s a culture. It’s the heartbeat of every touchpoint, from a WhatsApp chat to how we respond when a customer is frustrated. The companies which win are those where everyone – from the CEO to the newest intern – sees themselves as custodians of the customer.

Digitalisation has made service faster and smarter, but speed alone doesn’t equal satisfaction. When a customer is worried or upset, nothing replaces human empathy. The future lies in hybrid service: technology to handle the predictable, and people to handle the emotional.

Complaints aren’t problems to brush aside – they’re roadmaps to improvement. Every time a customer points out a broken journey, they give us insight to redesign better. The most forward-looking businesses are already using data to fix issues before the customer even notices.

This shift is visible everywhere. Service centres now focus less on routine transactions (which are now online) and more on solving complex issues and guiding customers.

Our frontline is no longer just transactional – they are brand ambassadors, educators, and problem-solvers. To succeed, we must continue investing in their training, tools, and empowerment. Loyalty today is earned through relevance. Customers expect to be seen, understood, and remembered. The boldest companies are already moving from personalisation to predictive service – experiences that feel effortless and intuitive.

In a tough economy, customer experience is not a ‘nice-to-have.’ It is the strategy. A delighted customer not only returns but becomes your loudest advocate.

Exceptional service sparks word-of-mouth marketing you can’t buy. And it starts with a culture that treats every challenge as a mission worth solving.

As we celebrate Customer Service Week under the banner Mission: Possible, let’s remember, this isn’t just a slogan. It’s a mindset. With the right culture, tools, and attitude, every interaction can be transformed into a moment of truth.

Because customer experience isn’t the next frontier of business success. It is the frontier.

Forty years ago, an idea came to Nazir Noordin and Raju Patel while working in office furniture and equipment spaces. They realised that investors in those businesses had adopted a trading perspective; no after-sales support, and customers could not always buy a new photocopying machine whenever theirs broke down.

A simple market survey showed that no company was offering such services, and Mr Noordin and Mr Patel decided to pick it up, marking the birth of Copy Cat Group. Their sole aim was to maximise the longevity of machines through the provision of technical expertise and spare parts.

Revenue collections by the Kenya Revenue Authority (KRA) at border points hit a monthly record of Sh85.15 billion in September, the agency announced on Wednesday, attributing the milestone to reforms that have sealed loopholes and accelerated cargo clearance.

The historic performance shattered the previous record of Sh82.55 billion set in January this year.

Kenya has opted to settle a syndicated loan of $430.55 million (Sh55.6 billion) from the Eastern and Southern African Trade and Development Bank (TDB), a sign the State could not meet the lender’s refinancing terms.

Treasury Cabinet Secretary John Mbadi said the multilateral loan was very costly, adding that while the government considered taking a new facility to repay it, the expense made refinancing unattractive.