NOTHING feels more taxing than paying taxes. Years ago, tax compliance involved filing a leave from work, spending hours in line at a Revenue District Office to process paperwork and wondering where the hard-earned money would eventually go.
Taxes are considered the lifeblood of the government as the money collected by the government funds critical programs and projects, such as infrastructure, education, health and social services that go back to the people.
From a paper-based system to an online or electronic system, the government is banking on digitalization for faster and smoother processes and more efficient use of public funds.
‘100 percent digital by 2028’
FINANCE Secretary Ralph G. Recto told BusinessMirror that digitalization has already transformed how the government facilitates tax administration.
Digitalization has improved the government’s ability to increase its revenue collection, reduce corruption and make processes more transparent, Recto said.
This initiative takes shape while the Department of Finance (DOF) is tasked with revenue generation, resource mobilization and fiscal management.
This year, the DOF must collect P12.72 billion in revenues a day and borrow P4.68 billion to finance the government’s daily expenditures worth P17.40 billion.
By 2026, these figures will rise to P13.65 billion in daily revenues, with an additional P4.51 billion to be borrowed to fund the government’s spending of P18.61 billion a day.
Across the DOF and its attached agencies, digital systems are implemented to reduce friction, increase transparency, deliver faster services, and optimize efficiency.
‘We’re achieving a lot already,’ Recto said, noting that digitalization is a ‘continuing thing’ as technology keeps evolving.
Next year, the DOF, including its attached agencies, is seeking a budget of P6.9 billion for digitalization and modernization initiatives alone to transform their processes and integrate systems.
Recto said the primary tax-collecting agencies, the Bureau of Internal Revenue (BIR) and Customs (BOC), will be receiving the largest share.
‘Hopefully, before the term of the President ends in 2028, we can achieve 100 percent digitalization,’ Recto said.
‘It’s very important and it’s a priority of the President and that’s what we’re doing,’ he added.
BIR’s digitalization roadmap
THE BIR is notorious when it comes to long and tedious processes, and this has fueled frustration among individuals and businesses: part of why the Ease of Paying Taxes (EOPT) Act was passed into law.
The EOPT Act allows most of the tax processes to be done online, with taxpayers filing their returns and paying their taxes either electronically or manually.
Under the law, the BIR is mandated to adopt an integrated digitalization strategy by providing automated end-to-end solutions for the benefit of taxpayers.
Specifically, the BIR must develop an EOPT and Digitalization (DX) Roadmap to ensure ease of compliance with tax laws, rules, and regulations, such as the adoption of simplified tax returns, streamlining of tax processes, reduction of tax or documentary requirements, and digitalization of BIR services.
The DX roadmap aims to make the BIR data-driven, build a digitally empowered workforce, deploy scalable digital infrastructure, and deliver services that enhance taxpayer experience.
Based on the BIR’s latest DX roadmap, the BIR aims to have completed all major digital reforms across the organization, backbone systems, data governance and data management, and taxpayers’ services by end-2027.
The year 2028 is purely for stabilizing, maintaining and sustaining its digital ecosystem.
Key DX projects include the Online Registration and Update System (ORUS) for taxpayer registration, the Electronic One-Time Transaction System (eONETT) for eCARs in property sales and donations, and the Electronic Tax Clearance System (eTCS) for online tax clearance certificates.
Internal Revenue Commissioner Romeo D. Lumagui Jr. told BusinessMirror that while full digital adoption will take time, given varying internal and taxpayer capabilities, the BIR remains guided in its goal of becoming fully digital by 2028.
‘The BIR continues to prioritize platforms that directly impact taxpayer experience and revenue collection efficiency. High importance is placed on initiatives that simplify and streamline core processes, such as registration, filing, and payment,’ Lumagui said.
Taxpayer experience at the core
MODERNIZATION and digitalization within the BIR began before the DX Program.
During Commissioner Liwayway Vinzons-Chato’s term in 1994, the Tax Computerization Project was launched, establishing a modern and computerized Integrated Tax System and Internal Administration System.
It was only in 2019 when the BIR started its digital transformation journey, marking the beginning of planning and strategizing for the DX program, with the implementation of projects starting in 2020 onwards.
According to the BIR, over 90 percent of returns filed each year have been filed through electronic channels since 2020.
Data obtained by BusinessMirror showed that from January to July 2025, 95 percent or 21.91 million out of 23.05 million returns were filed electronically.
Meanwhile, 85 percent or P1.32 trillion out of the P1.56 trillion of BIR’s revenue collection as of end-July were from ePayments.
Business processes in the BIR-from registration, filing, payment, and enforcement-already have online facilities to reduce manual transactions, avoid errors, and cut processing time.
By digitalizing BIR processes, Lumagui said this fosters voluntary compliance among taxpayers since convenience is provided through online access.
‘Digitalization puts BIR in a better position to leverage data for decision-making, enforcement and fraud detection, taxpayer support, and possible improvements to existing policies,’ Lumagui said.
BOC: Full integration by 2027
THE BOC, responsible for collecting customs duties and taxes, is also on a clear trajectory towards full digitalization.
The BOC seeks to minimize human intervention in critical processes, such as importer assessments and payment processing, through digitalization and the use of standardized tools.
Customs Commissioner Ariel F. Nepomuceno told BusinessMirror that the BOC is targeting the full integration of all customs systems by 2027.
‘We are directed by the President to modernize the processes of the BOC, and digitalization is at the center of this transformation,’ Nepomuceno said.
According to Customs Assistant Commissioner Vincent Philip Maronilla, the BOC is not yet fully digitalized despite its 96.99 percent digitalization rate.
‘We are digitalized but not yet integrated,’ Maronilla told BusinessMirror, and explained that while the Customs Processing System (CPS) accepts online submissions, it is not yet linked directly to the Electronic-to-Mobile (E2M) Customs System, which processes customs transactions.
Maronilla said this fragmentation still requires Customs officers to manually cross-check between systems and scanned documents, such as certificates, packing lists, and waybills.
In addition, payments of duties and taxes can only be made after a final assessment, which delays collections and leaves room for disputes or enforcement issues, Maronilla said.
With automation, the system can already issue an initial assessment based on declared values, so importers can pay promptly, and any discrepancies can be settled within a day or two.
This shift will not only accelerate government revenues but also give the DOF and the Development Budget Coordination Committee more accurate data on import values and volumes, Maronilla added.
With the BOC digitalizing 161 out of the 166 customs procedures, Maronilla said the full integration of systems can be achieved.
‘We already have the platforms for integration and the vital services that we need are already integrated there,’ Maronilla added.
Digitalization as an anti-corruption tool
CORRUPTION has been a long-standing problem in the BOC, with the agency often tagged as ‘most corrupt.’
By digitalizing its services and processes, Maronilla said the BOC will put an end to this debate.
The BOC believes that digitalization will solve the problem of corruption within the agency, but they will never be sure unless they do it, Maronilla added.
‘I believe that if discretion is removed through full digitalization, then corruption is minimized. Discretion breeds corruption, so if we can’t eliminate it, we can at least reduce it to the barest minimum,’ Maronilla said.
‘That is why digitalization is not only about fast-tracking processes or modernizing the bureau-it is also our most logical path as an anti-corruption tool,’ he added.
Stuck in the system
DESPITE the achievements in digitalizing tax administration, challenges persist within the collecting agencies.
According to Senen Quizon, tax principal at Deloitte Philippines, taxpayers face system downtimes during peak filing and lack immediate access to support for common problems such as login issues, tax filing errors, and payment issues.
Quizon told BusinessMirror that delays in releasing revised tax forms due to new legislation add to the burden, as well as the posting of advisories and workaround procedures.
Compliance through the submission of attachments is likewise available on the online portal, he added.
For the BIR, Lumagui said hurdles include resistance to change from both taxpayers and internal stakeholders, as well as outdated and fragmented data.
To address these bottlenecks, the BIR is investing in capacity building, stakeholder engagement, and modern solutions such as cloud technology and APIs, while also tapping external expertise and solution providers.
Limited internet access in remote areas is another challenge, prompting BIR to upgrade its IT infrastructure in its regional offices and set up eLounges where taxpayers can use computers for free to access online services.
‘BIR is committed to inclusive digitalization, ensuring no one is left behind,’ Lumagui said.
On cybersecurity threats, Lumagui said the bureau is strengthening safeguards through regular vulnerability assessments, policy updates, and procurement of security tools.
Apart from these, the lack of funding and personnel are among the persistent problems in the BIR, according to BIR Planning and Management Service Assistant Commissioner Beverly S. Milo.
Over at the BOC, Nepomuceno said the solution is for the bureau to be fully digitalized and its entire range of procedures automated-from filing, assessment, payment, release, and accreditation process.
Analytics and artificial intelligence must also be applied, he added. However, the problem lies in the timetable for implementing these solutions.
‘We want this done immediately, but procurement processes take time. What I can guarantee is that our acquisition will be highly competitive and transparent,’ Nepomuceno said.
As a whole, the Philippines is ‘lagging’ in tax administration digitalization, compared to other ASEAN countries, according to Quizon.
The rollout of some key digital initiatives of the BIR has been delayed by funding constraints and a lack of infrastructure.
Still, Quizon said these emerging technologies are crucial in modernizing the country’s tax collection system, particularly in system integration, tax compliance data utilization, and transaction transparency enhancement.
‘These constraints can eventually be addressed once the government rolls out full digitalization for tax compliance processes, which will focus on digital transformation and include modernization of systems and addressing of operational gaps,’ Quizon said.
So where do taxes go?
AMID these challenges hounding the government’s shift to digitalization to modernize revenue collection, Quizon said a fully realized digital tax administration in the Philippines is attainable.
However, this hinges on the government’s capacity to fund infrastructure that will house the needed technologies to advance the system and build the tax ecosystem, he added.
The BIR said it plans to develop a centralized digital platform that will serve as a one-stop hub for taxpayers to manage all their tax-related transactions.
Lumagui said the platform will feature personalized dashboards, allowing users to easily access and monitor their registration details, compliance status, and other relevant tax information.
Over the next five to 10 years, Quizon said the government could further leverage digital technologies to enhance operational efficiency and improve taxpayer service.
‘Digitalization is poised to significantly reshape taxpayer compliance and government revenue collection in the Philippines,’ Quizon said.
While the BIR utilizes data mainly for analysis and directional insights, Quizon said the goal is to build a fully integrated tax ecosystem, with e-invoicing at its core to ensure the seamless flow of transaction data to tax authorities.
Artificial intelligence is also expected to play a major role in analyzing vast data to boost compliance and strengthen enforcement, Quizon added.