There are times when the most memorable part of a relief operation is not the long hours or the physical demands, but the knowledge that help has reached someone who needs it.
For volunteers, seeing an affected family receive assistance can make the challenges of relief work feel worthwhile. But meaningful assistance begins long before relief goods are handed over. It starts with understanding what communities need, preparing for the conditions on the ground, and working together to deliver help where it matters most.
For Irene Agbayani, a Human Resources Officer at SM Center Dagupan and a longtime volunteer, and Stephen Viray, Building Administration Manager at SM Center Dagupan, these lessons come from their experiences in SM Foundation’s Operation Tulong Express (OPTE). Their insights offer practical guidance for those who want to make a meaningful contribution to organized relief operations.
1. Know the ground before you go
Before joining a relief operation, Agbayani makes it a point to understand the situation in the affected area.
‘Personally, siyempre kailangan ko din malaman kung ano ‘yung talagang situation dun sa area,’ she said.
How many families have been affected? Where are they staying? Are the roads passable, and what weather conditions can volunteers expect? Knowing the answers helps volunteers prepare for the conditions on the ground and determine where their efforts can be most useful.
Viray likewise emphasizes the importance of preparation. Volunteers should understand the situation in the affected area, know what to expect, and coordinate with organizers before arriving. When possible, they can ask the relief team or local authorities for updates on site conditions and operational requirements.
2. Know what the community needs
Understanding the situation is only the first step. Volunteers must also know what assistance is needed most.
Needs differ from one community to the next. A town that has lost its water supply may need drinking water far more than clothes. A shelter with young children may need milk and diapers before rice. Providing goods without first identifying these needs can result in supplies going unused while more urgent needs remain unmet.
This is why OPTE teams coordinate first with local authorities and response teams to help identify priority needs and align relief efforts with the situation on the ground, as Viray and Agbayani shared. First time volunteers can do the same on a smaller scale: ask the organizers or the barangay what is needed before deciding how best to contribute.
3. Be ready, inside and out
Willingness to help should be matched by physical and emotional readiness.
Agbayani recalled an operation where she realized she could have prepared better for the conditions she encountered. Her experience backed the importance of being physically prepared for the demands of relief work.
Mental and emotional readiness matter, too. Disaster areas can be difficult to see, especially when families are dealing with damaged homes, displacement or uncertainty.
‘Siyempre ang bigat ng pinagdaraanan ng mga taong nandoon. So ikaw, dapat matatag at light lang ang ipakita mo. Ang pagpunta mo roon ay dapat maging simbolo ng ng pag-asa sa kanila ‘di ba?,’ Agbayani said.
Volunteers should approach affected communities with sensitivity, patience, and respect. Being ready also means recognizing their own limitations, following the guidance of team leaders, and asking for support when needed.
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4. Work with an organized team
No one carries out a relief operation alone, and these efforts work best when volunteers understand their roles and coordinate with one another.
Before an operation, team leaders brief volunteers and assign tasks from sorting and packing relief goods to handing over relief bags.
Volunteers should listen to instructions, remain flexible, and be ready to assist where they are most needed. Staying in touch with team leaders and following established procedures help keep operations organized, prevent duplication of effort, and ensure that relief goods are distributed efficiently.
For first-time volunteers, the best approach is to follow the team’s lead, ask questions when instructions are unclear, and focus on the task assigned to them.
5. Make your help count
Volunteering does not require having a lot to give. It can begin with something as simple as the willingness to show up.
As Agbayani and Viray have learned through their relief work, that willingness becomes more meaningful when paired with preparation, coordination, and a genuine understanding of what affected communities need.
That means taking the time to:
Understand the situation before arriving.
Prepare physically and mentally for the conditions.
Listen to the team leaders and remain flexible
Respect affected communities and follow established guidelines.
Direct time and effort toward the tasks where they can make the greatest difference.
No volunteer can address every challenge a community faces after a disaster. But by working together, following guidance, and responding to actual needs, volunteers can help make relief efforts more organized, timely, and meaningful.