Why voice notes are replacing keyboards

As emojis, memes, and GIFs redefine communication, a new player has emerged. Voice notes are making a comeback.

As voice technology matures, voice notes are becoming a mainstream communication tool-reshaping workflows, boosting accessibility, and challenging the dominance of typing in both personal and professional spaces.

But what is behind this shift, and how are voice notes changing the game?

Voice notes, especially when enhanced with transcription, are emerging as a powerful communication tool-not as a direct replacement for text, but as a more accessible alternative for those who find typing difficult.

According to eMarketer, as of 2025, over 3.5 billion people worldwide use messaging apps at least once a month.

In 2024, an estimated 7 billion out of nearly 150 billion messages sent by WhatsApp users around the world were voice notes, according to the data reporting solutions provider, Demandsage.

In its recent blog, WhatsApp reports that WhatsApp users end 1 billion voice notes per day.

However, this is just the tip of the iceberg, as other global messaging apps with tonnes of monthly users such as Facebook Messenger (1.53 billion), WeChat (1.29 billion), QQ (591 million), and Telegram (550 million), according to Statista, Jan 2024, have incorporated voice note features for their users.

Why are people speaking up?

Emotional connection

‘Voice notes ensure emotional expression, properly conveying feelings and tones such as happiness, disappointment, sadness, and sarcasm,’ Ms Priscilla Martha Nafuna, an avid proponent of voice messaging, shares.

As more interactions shift to voice, writing (or ‘speaking’) with colour, emotion, empathy, and personality is becom more important.

How businesses can adapt

Therefore, businesses should make their apps and services compatible with multiple voice assistants to be accessible through many ‘voice-gateways. This ensures that customers can interact with you regardless of which voice assistant they use.

Voice messages capture sighs, laughter, pauses, the nonverbal cues that get lost in text. They are small acts of love, according to recent 2025 insights from Time magazine, as audio/voice offers intimacy during distance.

Mark Nsamba, a Gen Z from Jinja highlights that voice notes are more engaging as they deliver a sense of someone being present on the other side in comparison to text messages.

Emotional connection and expression is a crucial aspect in communication, and this is largely attributed to voice rather than words.

The Albert Mehrabian’s 7-38-55 communication model shows that 38 percent of communication comes from tone of voice, which is minimal in text or words (at 7 percent).

From a business perspective, Ms Brenda Nafugo, a florist and events business lady, notes that voice messaging provides a personal and humane touch for the clients.

‘If a customer has a concern with an order, receiving a friendly voice message from a support team or business owner apologising for the inconvenience and providing a solution feels much more human and also makes the client feel valued.’

Convenience

Voice messaging is faster, as it only involves hitting the record button, speaking, and releasing the icon to send.

‘With typed messages, I find myself making grammatical errors and misspellings, but with the voice notes, I get to communicate quickly without having to worry about the errors and autocorrect or edits that I would have to do on re-reading the message,’ says Josephine Nankya, a business owner.

A 2017 study by Stanford University indicates that, on average, a person speaks 125-150 words per minute, compared to 40 words per minute when typing. One tap records a stream of thought before self editing kicks in.

Unlike typing, audio can be recorded while cooking, commuting or walking. This multi-tasking appeal and convenience is greatly suitable for persons with very busy schedules.

‘Voice messaging provides an inclusive means of communication while using social media platforms such as WhatsApp, especially for us with visual impairment,’ says Lawrence Ssematimba, a person living with visual impairment.

‘With the voice note feature in place, approximately 2.2 billion people living with visual impairment globally (as per the World Health Organisation Report 2023), have been catered for, in terms of ease and access to communication.

‘Voice notes are more accessible and quicker for elderly people rather than typing,’ says Favour Nantambi.

‘I remember, after showing my 68-year-old grandmother how to send voice notes, this became her go-to means of communication, and the phone calls too became minimal.’

When voice notes don’t cut it

Unsung etiquette guidelines for voice notes are that these should be brief. ‘Beyond five minutes, that is a phone call, Ms Nankya says.

‘When there is a lot to be said, many people tend to send several but brief voice notes,’ she adds.

When communicating with new people, supervisors or superiors, voice notes are not the ideal means of communication unless they have been previously agreed upon or accepted by the parties involved.

Koboko among six cities to share over Shs11b fund for migrant inclusion

Koboko Municipality has been named among six global cities set to benefit from a $3 million (over Shs11b) fund supporting city-led projects that boost economic inclusion for migrants and refugees, the Mayors Migration Council (MMC) announced in New York.

The investment, channeled through the MMC’s Global Cities Fund for Migrants and Refugees (GCF), will provide each city up to $500,000 (more than Shs1.8b) over two years, alongside technical support from international partners.

Other beneficiaries include Boston in the United States, Kanifing in The Gambia, Manta in Ecuador, Quezon City in the Philippines, and Turin in Italy.

Koboko, which lies in Uganda’s West Nile region and hosts more than 64,000 urban refugees and forced migrants, has been developing green jobs for women and youth through briquette making, composting and clean energy kiosks.

Local leaders say these initiatives power livelihoods, reduce pollution and create sustainable income in communities affected by displacement.

‘Thanks to the support of the Global Cities Fund for Migrants and Refugees, Koboko Municipality will accelerate climate resilience while opening new economic opportunities,’ Koboko Mayor Wilson Sanya revealed on Monday.

Through what the municipality calls its ‘Waste to Wealth’ project, Sanya said, environmental challenges will be turned into livelihoods.

‘We will power a green, circular economy with briquette making, composting and clean-energy kiosks,’ he explained.

A 2022/2023 survey by Makerere University’s Urban Action Lab found that Arua City, Koboko and Gulu together host more than 87,000 urban refugees and forced migrants.

Sanya stressed that municipalities must not be sidelined in migration and climate debates.

‘This initiative shows that mayors and cities must be at the center of solutions to both migration and climate crises-not on the sidelines,’ he said.

The MMC said cities generate more than 80 percent of global GDP and provide migrants with better access to diverse labor markets, healthcare, and entrepreneurial opportunities than refugee camps or rural areas.

‘Mayors continue to deliver solutions that include in their local economies those who are often overlooked,’ said MMC Executive Director Vittoria Zanuso, adding that: ‘We are proud to help cities turn migration into a competitive advantage, unlocking prosperity not just for newcomers, but for all.’

Migrants say opportunities in urban centers like Koboko are vital. ‘I came to Koboko in order to get social amenities like schools, health care and do business because life in the camp is not easy,’ said Salome Jackline, a refugee.

She added: ‘The refugee agencies supported us well at the arrival time, but now they expect us to engage in businesses for self-sustainability.’

Despite their contribution, many migrants face barriers such as limited access to work authorization and financial services, or vulnerability in the informal economy. Advocates warn these obstacles undermine prosperity for both newcomers and host communities.

About the fund

The MMC fund is backed by partners including C40 Cities, UN-Habitat, the International Organization for Migration (IOM), the UN Refugee Agency (UNHCR), Metropolis and United Cities and Local Governments (UCLG).

The latest grants build on the council’s 2024 Clinton Global Initiative pledge to invest in economic inclusion for migrants and refugees in cities worldwide.

Nambooze, Bakaluba renew rivalry in race for Mukono

The Opposition National Unity Platform (NUP) is facing fresh divisions in Mukono District after two political heavyweights declared interest in the Mukono Municipality parliamentary seat ahead of next year’s general election.

District chairperson Rev Peter Bakaluba Mukasa has announced his bid to unseat the incumbent legislator Betty Nambooze, accusing her of failing to meet the expectations of voters. His decision has deepened fault lines within NUP, which is already grappling with disputes over its flagbearer selection process. The cracks first appeared when Rev Mukasa lost the party ticket for the district chairperson seat to former Mukono South MP Johnson Muyanja Ssenyonga.

Stung by the defeat, he declared he would run for the Mukono Municipality parliamentary seat as an independent, though he insists he remains ‘NUP-leaning.’ Mr Ssenyonga, on the other hand, had initially expressed interest in returning to Parliament by contesting in Mukono South. That constituency has attracted several aspirants, including NUP-leaning hopeful Wilson Male, former Makerere University guild president Robert Maseruka, Dr Living Robert Kikulwe, and Merhab Nalumu. But during a party mobilisation rally in Nakifuma on July 27, NUP’s vice president for Buganda Muhammad Muwanga Kivumbi revealed that the party had convinced Mr Ssenyonga to step aside in Mukono South and instead contest the district chairperson seat.

The announcement exposed deeper rifts, with some NUP supporters questioning the fairness of the decision. Mr Julius Nkangi, a party supporter in Mukono South, said Mr Kivumbi’s statement undermined the democratic spirit of the vetting process. ‘We have different aspirants competing for the party flag in Mukono South. Declaring that Mr Ssenyonga should step aside in favour of young people creates the impression that the ticket is being handed to Robert Maseruka. That is unfair,’ he said. Others, such as Mr Bernard Ssempaka, the councillor for Nakifuma-Naggalama, also voiced concern. ‘In a party that values democracy, no leader should declare a flagbearer before the vetting process concludes,’ he noted.

Counter-accusations

Rev Mukasa himself has accused the party of sidelining him despite his contributions. ‘I have supported NUP diligently. Unlike others who shout at rallies, I quietly write cheques and stand by the party. It is unfair to treat me as an outsider,’ he argued. But Ms Nambooze, who doubles as Mukono District NUP chairperson, fired back, accusing Rev Mukasa of undermining the party’s work at the district level. She accused him of failing to set up a district service commission for three years. ‘The party president asked him to operationalise the commission, but he refused. This weakened our efforts in health and education and drained our struggle against the NRM government,’ she said.

Despite the accusations, Rev Mukasa attended the vetting exercise for the district chairperson seat in early August but lost out to Mr Ssenyonga. Soon after, he confirmed his independent bid for Mukono Municipality, claiming he had consulted with party leadership. ‘The party allowed me to contest in a constituency of my choice, just as they asked Hon Ssenyonga to switch roles. I remain loyal to NUP, and I will mobilise independents to support our president, Hon Robert Kyagulanyi, even as I contest in Mukono Municipality,’ he said. However, Mr Kyagulanyi, the NUP principal and presidential flagbearer, has repeatedly stated that the party will back only official cardholders, not independents.

This hardline stance casts doubt on Rev Mukasa’s claim of continued loyalty. Mukono Municipality has been under Opposition control since its creation, with Ms Nambooze as its only MP. But her grip is now under threat, not only from Rev Mukasa but also from a crowded field of contenders. So far, the race has drawn Dr Sarah Daisy Nabatanzi Sonko of the NRM, Allan Mawanda of the Democratic Front, George Fred Kagimu of DP, independent Andrew Ssenyonga, and independents Daniel Lugoloobi and James Katete. More aspirants are expected to join in the coming months.

BACKGROUND

The clash between Ms Nambooze and Rev Mukasa is not new. The two first faced off in 2006 for the Mukono North constituency. Rev Mukasa initially won but was later thrown out by the Supreme Court over electoral malpractice, paving the way for Ms Nambooze’s by-election victory in 2009. When Mukono Municipality constituency was created in 2010, Ms Nambooze shifted there and has retained the seat ever since. Rev Mukasa meanwhile moved to Mukono South, winning in 2011 but losing the seat to Mr Ssenyonga in 2016. He later ran for the district chairperson position in 2021, winning on the NUP ticket.

Contractor accused as Lake Bunyonyi road cuts into private land

Residents along the 8.4-kilometre Kabale-Lake Bunyonyi tourism road are accusing contractors of extending mark stones beyond agreed boundaries, sparking fears of illegal land acquisition and unfair compensation.

The road, launched on June 14 by Deputy Speaker of Parliament Thomas Tayebwa and Works Minister Gen Katumba Wamala, is being built by Egyptian firm Samcrete Egypt Engineers and Contractors. It is expected to take between 18 months and three years to complete.

‘We agreed to the first land measurement, but later the boundary was extended beyond the mark stones, affecting my house which is now at risk of collapsing,’ said Mariam Akacungura, a resident.

She added: ‘I have nowhere to go and I am appealing for government assistance.’

Another landowner, Jeniffer Turinawe, said she bought her land for Shs40 million but was compensated only Shs37 million.

‘The amount given does not reflect the actual value of my property,’ she told Monitor.

Several residents accused officials of making them sign compensation documents without clear explanations.

‘We needed to be sensitized,’ said Agness Sucess, who lost farmland to the project. She said the demolition of houses and loss of agricultural land had left families stranded.

Community Liaison Officer Brian Nicholas Okabaki said Samcrete had cleared bushes and begun works up to five kilometres from Kabale town, but admitted challenges remained.

‘We have encountered unresolved compensation issues. We urge government to expedite payments to avoid delays,’ he said.

Okabaki denied accusations of land grabbing, saying extended pegs were meant to provide sufficient working space.

From the government side, Engineer Alison Abenawe, the Works Ministry’s Kabale station manager, confirmed most residents had been paid but also acknowledged disputes.

‘Some issues have arisen from the contractor going beyond the original boundaries. While this was done to create more space for construction, it has caused distress among residents,’ he said. He assured alignment would be reviewed and landowners’ concerns addressed.

Despite the government’s assurances, residents say compensation and communication remain inadequate.

They are demanding a transparent process that protects livelihoods as the road, intended to boost tourism at Africa’s second deepest lake, progresses.

How small businesses thrive with AI

In the rapidly evolving digital age, Artificial Intelligence (AI) is no longer just for tech giants and multinationals with big budgets.

From streamlining workflows to informing key business decisions with deep insights, AI has leveled the playing field for small businesses. It gives them timely business insights, optimised operations, reduced costs, and increased sales, giving the multinationals a run for their money.

Globally, India leads in AI adoption at 92 percent, with gross concerns about job loss. Although there is still no comprehensive data on the adoption rate in Uganda, debates continue over issues like data security and user privacy, with the country yet to come up with an AI policy.

AI is expected to lead to a rise of $15.7 trillion to the global economy, and contribute $1.2 trillion to Africa’s Gross Domestic Product (GDP) by 2030, a rise of 5.6 percent.

Despite this, AI adoption is evident across various sectors, especially with the rise of tech-based business models such as SafeBoda, Jumia, and Rocket Health. Even in small details, it is common to find merchandise dealers with fully set-up WhatsApp business accounts, including a catalog, business hours, and pinned location. Many of these dealers also use chatbots and quick replies to assist customers. This is AI in motion, slowly creeping into our midst.

Customer service

Although this is where the most obvious threats to job loss lie, AI has been widely used in customer service. But for small businesses, here is the honey pot.

Today, companies can handle customer inquiries, address complaints, make recommendations, and issue orders through chatbots, all personalised to suit the multitude of customer needs, quickly and without incurring human labour costs, 24/7.

Zendesk CX Trends Report 2024 revealed that 51 percent of customers prefer interacting with AI over humans for immediate service, and 47 percent feel AI agents can be empathetic when addressing concerns.

John Birungi, a digital marketing professional, notes that there are software tools available to qualify leads, answer frequently asked questions, and direct customers to relevant resources.

‘This would cause increased customer satisfaction, higher engagement rates, improved conversion rates, and stronger customer loyalty,’ he adds.

Sales optimisation

According to Birungi, AI helps sales teams better plan their campaigns by anticipating client needs.

‘Companies get the best of their campaign budgets while fulfilling client needs ably,’ he says. Sharon Piloya, founder of Loyan Logistics, speaks highly about using AI in her sales campaigns.

‘With the right targeting of my sales campaigns from the analytics, I have singlehandedly attracted clients and solved their needs without a heavy budget,’ she says. Piloya notes that she had to spend heavily on campaigns, but the reward pays off in the end.

Operations efficiency

Every business strives to operate efficiently, reduce costs, increase sales, and serve customers diligently, earning their loyalty. With AI, SMEs can automate repetitive, less important tasks to give time for employees to focus on strategic, key tasks that require human creativity.

SMEs encourage innovation in how their employees solve operational bottlenecks. Global data reveals that over 80 percent of enterprises are prioritising AI for higher revenue and operational efficiency, which could heighten their productivity by 40 percent.

Financial management

Gone are the days of bulky and heavy cash books. With AI, small businesses have the platform to handle complex financial analysis and decision-making procedures that used to be a privilege only for multinationals and corporations. For Piloya, she has been able to keep her sales and inventory records and used them to monitor trends, predict and make rational financial decisions on sales, marketing, and inventory management.

Human resources

Today, human resource professionals have heavily turned to AI for certain repetitive tasks in talent acquisition, especially in sorting Curriculum Vitae for shortlisting. Currently, there are AI tools that assist in human resource management.

A Career Builder Survey revealed that 93 percent of employers reported significant time savings and improved efficiency, while 67 percent indicated cost and resource savings.

Data analysis and insights

AI can analyse and process massive datasets at a significantly higher rate and with greater precision than humans, uncovering previously unseen patterns and providing marketers with valuable insights to inform their campaigns.

According to Birungi, tools like Meta for Business and Google Analytics include AI-powered insights and anomaly detection that can help you spot big changes in your website’s performance.

‘Such AI-enabled platforms help in improving marketing strategy, decision-making, providing more in-depth knowledge of consumer behaviour, earlier detection of market trends, and more proactive resolution of problems,’ he adds.

With a simple ‘bakeries near me’ search, customers can find a list of available bakeries within the specific locality. A well-optimised Google business profile and a website, or both, can help small businesses gain a competitive advantage in attracting customers from their local communities.

Dhawan guides Cricket Cranes to consolation win

HARARE. Uganda’s battered pride found a little balm yesterday as the Cricket Cranes cruised past Botswana by eight wickets at Takashinga Cricket Club, wrapping up their group campaign with a much-needed triumph.

The result did not change the fate of their failed World Cup campaign, but it ensured that skipper Riazat Ali Shah’s side carried momentum into the fifth-place semifinals scheduled for Wednesday.

Spin stranglehold

On a slow surface, Uganda’s spinners dictated terms. Veteran Frank Nsubuga (0/13 in 4 overs), playing his first match of the tournament in his 29th year of international duty, bowled with trademark guile while Shah himself struck twice in an incisive two-over spell.

The trio of Henry Ssenyondo (1/12), Alpesh Ramjani (1/14) and left-hander Dinesh Nakrani (2/13) suffocated the Botswana batting as they limped to 81 for 6 in their 20 overs.

‘It was good to get my chance and contribute as I have done over the years,’ said Nsubuga. ‘At 44, I still feel the hunger to perform and I’m happy I delivered for the team.’

Nervy chase

If the bowlers were ruthless, the chase began with jitters. Young left-hander Ronald Lutaaya was run out without facing a ball, while right-hander Robinson Obuya fell lbw for nought, leaving Uganda at 23/2.

But Raghav Dhawan steadied the ship with a stylish unbeaten 54 off 45 balls, striking eight boundaries in partnership with Sumeet Verma (29 off 30)* as Uganda crossed the line in 12.4 overs.

Dhawan, named Player of the Match, praised the bowlers: ‘The spinners set it up for us. When I came in, it was about staying calm. After the heartbreak against Tanzania, this win was about bouncing back.’

Coach and captain speak

Coach Abhay Sharma admitted the victory was more about recovery than redemption:

‘It looks clinical on paper – bowling them out for 81 and chasing inside 13 overs – but it wasn’t flawless. Still, I’m happy the boys lifted themselves after Tanzania. The mood is better, and we carry something positive into the playoffs.’

Skipper Riazat Ali Shah, who also picked 2 for 7, added: ‘It was important to get on the board. Dhawan showed maturity, and the bowlers were excellent. We now want to finish strong in the 5th-place playoff matches.’

ICC T20 WORLD CUP AFRICA QUALIFIER

Result

Botswana 81/6 | Uganda 85/2

Uganda won by 8 wickets

NEXT FIXTURE

WEDNESDAY, OCTOBER 2

5th Place Semifinal, Harare.

Talking Point

SPIN WEB.

Strength and Weakness. Uganda’s trio of spinners conceded just 39 runs in 12 overs, showing their craft is still the Cranes’ biggest strength. But the early dismissals of Lutaaya and Obuya underlined that Uganda’s batting frailties remain a concern despite Dhawan’s solidity.

Kisoro council rejects bid to give NRM free land for party offices

Kisoro District Council on Monday unanimously rejected a proposal to allocate public land to Uganda’s ruling National Resistance Movement (NRM) for the construction of party offices, a rare setback at the local government level.

The motion, tabled by LC5 Chairperson Abel Bizimana on behalf of the District Executive Committee, sought to grant land near the Resident Senior State Attorney’s office to the NRM following a request from the party’s district chairperson.

‘In consultations held on September 24, 2025, under Minute 06/DEC/2025/2026, the committee recommended granting the land to facilitate the construction,’ Bizimana told councillors during the meeting chaired by Speaker Amos Hakizimana.

But councillors across the political divide pushed back, saying the ruling party should not enjoy special treatment.

‘The NRM should be treated the same way other parties are handled,’ said Nyakinama Sub-County Councillor Emmanuel Ndayisaba, an Independent.

Kirundo Sub-County Councillor Bishubeho Louise warned against setting a precedent of allocating scarce public land to one political organisation.

‘It would be wrong to prioritize public land for NRM offices when land is scarce. The NRM has enough money to hire or buy land for their offices,’ he said.

Louise further suggested that the offices could instead be housed in the Resident District Commissioner’s premises, arguing: ‘Both serve the same interests of the party.’

After heated debate, Speaker Hakizimana dismissed the motion, noting the overwhelming rejection.

Mixed voices within NRM

Not all NRM councillors were united on the issue. Byamugisha Deus, the party’s district publicity secretary and Rubuguri Town Council Councillor, backed Bizimana’s motion.

‘Kisoro district supports the NRM 100 percent. Allocating public land for party offices would show our continued love for the party and President Museveni while reducing costs,’ he said.

But NRM District Treasurer Hashakimana Joachim expressed reservations. ‘The offices are important, but I don’t think they are a priority for the people of Kisoro,’ he noted.

Joachim added that he would instead propose relocating the party’s district offices to a more accessible location.

‘The current office poses challenges for persons with disabilities and the elderly,’ he noted.

The majority of councillors cited the principles of a multiparty system and insisted the NRM’s financial resources made free public land unnecessary.

FDC’s Mafabi starts campaign, pledges Shs100m per village

The Forum for Democratic Change (FDC) yesterday unveiled its 2026 manifesto in Buikwe District. Its presidential candidate, Mr Nathan Nandala Mafabi pledged an ambitious economic plan aimed at uplifting rural communities and empowering youth if elected into office.

Launching his campaign in Buikwe District, Mr Mafabi promised to allocate Shs100m to every village across the country as part of a rural development initiative designed to improve livelihoods and reduce poverty.

‘The initiative would create jobs, reduce rural-urban migration, and restore dignity to communities long neglected by government programmes,’ he said.

However, Uganda has over 71,000 villages, meaning the total cost of this plan would be more than Shs7 trillion.

This comes at a time when the country is running on a Shs72 trillion budget and is already in debt by Shs43 trillion. Mr Mafabi also announced a plan to give every fresh university graduate a start-up package of Shs1m to help them set up small businesses. Mr Mafabi who was warmly welcomed by his supporters at Kiyindi Landing Site, also pledged to construct better roads in the area to ease transportation and boost local trade. Mr Mafabi promised to remove the army from the lakes if he is elected, saying the lakes should help people earn a living, not make them suffer. Commenting on the ongoing teachers’ strike, Mr Mafabi promised to introduce an all-encompassing policy that ensures equal pay for all teachers.

Mr Mafabi’s campaign message resonated strongly with the local population, many of whom said they are ready for leadership that prioritises their daily struggles. In Buikwe District, several residents expressed deep frustration with the current state of affairs under the ruling NRM government and called on leaders to prioritise real community issues. The people of Buikwe District continue to grapple with daily hardships caused by poor road infrastructure, struggling public services, and declining livelihoods in key sectors such as education and fishing.

In rural areas like Kiyindi, residents face enormous difficulties accessing schools, markets, and health centres due to dusty, narrow, and often impassable roads, especially during the rainy season. Teachers, many of whom walk long distances to reach under-resourced schools, are burdened by low and unequal pay. In Buikwe, the disparity between science and arts teachers has become a growing source of frustration, with many educators feeling undervalued and demoralised.

Locals speak out

Ms Sharifa Nantongo, a resident of Najja Sub-county, criticised the government’s failure to tarmac the road connecting Kiyindi Landing Site to Lugazi Municipality. She said the promise has appeared in national budgets year after year, but nothing has been done. ‘The NRM government has disappointed us. Every financial year, our road appears in the budget, but it’s never worked on,’ he said. ‘This time, we may not vote based on party loyalty. We want to elect leaders based on what’s in their manifesto.’ Mr Samson Ekalu, from Lugazi II in Najjembe Division, raised concerns over industrial safety, an issue he feels politicians are ignoring. ‘Buikwe has many factories, and industrial accidents happen day and night, yet no one is speaking out, not even Mafabi. Our people are earning very little, and many are losing their lives to these rampant accidents.

The investors are untouchable,” he stated. Meanwhile, Mr Johnson Kafuuma, a resident of UEB Quarters, questioned why Ugandans still struggle with access to electricity despite living near two major hydroelectric dams. ‘We are neighbours to two hydro-power dams, yet we live in darkness. I don’t understand how power is being sold to other countries while our homes remain without it,’ he said. Mr Kafuuma added that today’s political environment is frustrating, as most leaders focus on making promises instead of addressing the critical issues that affect ordinary Ugandans. ‘I’m shocked by the trend of politics today. Politicians brag and campaign, but none are talking about the real problems we face every day,’ he remarked Mr Asuman Makembo, a fisherman and resident of Kiyindi Town, welcomed Mr Mafabi’s idea to remove the army from the lake.

‘Ever since the army was deployed, we’ve been struggling to survive. Our income has dropped, and we live in fear. Mr Mafabi’s plan is giving us hope,’ he said. As the 2026 presidential campaign unfolds, Buikwe residents are urging candidates to address critical challenges affecting the district. Key concerns include rampant land grabbing, which threatens local communities’ ancestral lands. Fishermen on Lake Victoria report being chased away by security forces, disrupting their livelihoods.

The district faces rising industrial fatalities due to poor safety standards in factories, particularly in Lugazi and Njeru. Poor road conditions limit economic activity and access to services, while unfulfilled government promises such as building a vocational institute in memory of the late Kitaka fuel frustration. Health facilities remain under-equipped and understaffed, forcing residents to travel far for care. Additionally, pollution from factories in Njeru municipality is harming nearby communities. Residents demand urgent action and clear plans from presidential hopefuls to resolve these pressing issues.

US partners with Uganda to introduce life-saving HIV prevention treatment in 2026US partners with Uganda to introduce life-saving HIV prevention treatment in 2026

The US Department of State has announced a life-saving development to bring US-based Gilead Sciences’ breakthrough drug, lenacapavir, to Uganda.

Uganda is one of just ten high-burden HIV countries where the drug will be distributed through the US President’s Emergency Plan for AIDS Relief (PEPFAR).

The US initiative, which will promote large-scale production and distribution of the medication and catalyze further global investment, has the potential to save hundreds of thousands of lives

In collaboration with the Ugandan Ministry of Health, the United States will introduce lenacapavir in 2026. Taken only twice a year, the drug provides a highly effective and convenient HIV prevention option for individuals at high risk of acquiring the virus. Clinical trials show that more than 99 percent of people on lenacapavir remained HIV negative.

This innovative medication marks a significant advancement in Uganda’s fight against HIV/AIDS, particularly for pregnant and breastfeeding mothers. The US government and the Global Fund, of which the US is the largest donor, are co-funding an advanced market commitment to purchase lenacapavir for up to 2 million individuals by 2028 in countries with the highest HIV/AIDS epidemics.

Gilead has agreed to provide the drug at cost and to share its intellectual property with generic manufacturers who can produce it at scale, lowering prices to ensure sustainability by local governments.

US Ambassador William W. Popp said;

‘This medicine is an excellent example of how American leadership drives innovation to save lives. Collaboration between an American company and researchers right here in Uganda led to a medical breakthrough to reduce new HIV infections in the communities that need it most. This exciting development will accelerate our progress toward ending HIV as a public health threat, building a healthier future for America, Uganda, and the world.’

The United States will work closely with the Government of Uganda to develop a rollout plan for the medication.

Crypto rises as regulator stays silent

This article is the second in a three-part series on crypto. The first part unpacked the basics: What digital assets are, how blockchain works, and why concepts like Bitcoin, stablecoins, and tokenisation matter for Uganda-from cheaper remittances to inflation protection and financial inclusion.

This second part picks up where that left off.

Uganda, once a pioneer in the crypto space, has grown increasingly hesitant-whether this reflects justified caution, a deeper ‘crypto clash,’ or mere regulatory apathy remains unclear.

However, both innovators and regulators are now grappling with the challenges and opportunities of this fast-evolving landscape.

The easiest way to picture crypto is through mobile money.

When you receive MTN or Airtel Mobile Money, no cash moves-your balance changes on the company’s internal ledger.

Crypto works the same way, but its ledger is not owned by one company. It is shared across a public blockchain, open to inspection and secured by cryptographic keys-digital locks and signatures that protect your money.

On this blockchain, tokens take different forms: currencies (Bitcoin), assets (investments/property), or stablecoins (digital twins of real money like USDT). That is why crypto is not just ‘internet money.’ It is an asset class worth over $4.4 trillion globally. Uganda’s laws already touch these foundations.

The Electronic Transactions Act, 2011, recognises digital signatures if uniquely linked to a user (Section 18). The National Payment Systems Act, 2020, covers electronic value transfers.

As Robert Kirunda, one of Uganda’s legal minds on the intersection of law, science, and technology, notes: ‘The debate is not whether crypto is real-it already fits concepts Uganda recognises. The issue is how to regulate it.’

Without clear regulations, crypto remains a grey area exposing investors and leaving regulators uncertain. This is not unusual. Mobile money also ran for about years before formal rules on lending and consumer protection emerged in 2013.

The International Monetary Fund echoes the same principle in its research notes on Finance and Technology: ‘strong regulation is essential to harness benefits while mitigating risks.’

Uganda once led. In 2015, Kirunda helped launch Bitreco, the first local Bitcoin exchange. By 2017, momentum crashed when the Finance Ministry warned the public: ‘You’re on your own.’

Kenya, meanwhile, built sandboxes-controlled spaces where innovation continued under regulator oversight. Uganda instead embraced what many call ‘regulatory apathy’-shutting the door rather than learning.

By 2018, the contrast was striking. In its first 90 days, Binance Uganda had processed $7 million in trades, compared to just Shs2 billion ($570,000) on the entire Uganda Securities Exchange at that time.

Regulators noticed, but with no framework, the opportunity fizzled. The message was clear: crypto volumes were already outpacing formal securities.

The clampdown hardened in 2021, when the Bank of Uganda barred licensed payment operators from handling crypto, wiping out billions in monthly transactions.

Yet, as Kirunda argues, ‘Scams have always existed. The solution is awareness, not killing an asset class.’

Courts soon reinforced the freeze. In April 2023, Justice Musa Ssekaana ruled in Silver Kayondo v. Bank of Uganda that crypto was illegal since it was not a recognised payment instrument under the 2020 Act.

Though no law expressly bans it, the ruling entrenched hostility. That leaves innovators squeezed.

As Albert Gitta, head of technology at MTN Mobile Money Uganda, puts it: ‘If somebody does not understand something, it is easy to say, ‘wait a minute.’ But that understanding can take years, while the market is not standing still.’

It is here that Gitta’s broader vision comes in: how to build a system that satisfies regulators while unlocking crypto’s benefits.

Dignity and privacy

Gitta’s dream is a system that is both regulated and flexible-where data is protected, customers feel safe, and crypto’s low-cost benefits are unlocked. Privacy, he argues, is not a side issue but the very foundation of trust.

‘Everybody deserves the benefit of a modern, connected life. Imagine a Ugandan system that becomes the base of a new economic order. A villager doesn’t care whether it’s mobile money or Bitcoin. They just need to know their number and PIN, and they should be able to transact cheaply, securely, and with dignity.’

In his view, the future is a shared platform where banks, fintechs, and mobile operators interconnect-and crypto is just another rail. Customers should not care whether their money moves through a bank, mobile wallet, or blockchain-only that the transaction works.

On this, Gitta and Kirunda converge: ‘bans and circulars don’t stop adoption. They only push it underground and rob Uganda of potential benefits. The smarter path is clear rules, capacity to manage risks, and accountability.’

As Gitta puts it: ‘We need to make sure the regulator is comfortable, and that we are accountable. Yes, we must know who is transacting. But at the same time, we must unlock the opportunities that come with faster, cheaper payment rails.’

Kirunda’s stance remains steady: regulation should begin not with bans, but with understanding, dialogue, and recognition that crypto is already a global asset class.

That raises the bigger question now shaping Uganda’s third wave of crypto: what comes next-especially as geopolitics collides with regulation.

Regulation and power

If Uganda’s first wave of crypto was about discovery, and the second about clashes with regulators, then the third wave is about the future. How to regulate it, balance innovation with protection, and position Uganda in a world where technology choices are shaped by geopolitics.

At the start of 2025, the Bank of Uganda floated the idea of a Central Bank Digital Currency (CBDC). Unlike Bitcoin, issued by anonymous developers, the pitch was that Ugandans could ‘trust’ their Central Bank as issuer. Consultations began in November, followed by further meetings in March.

But momentum slowed when U.S. President Donald Trump declared, ‘As long as I am president, there will never be a CBDC in the U.S.’ His warning revealed a bigger truth: digital currencies are not just about technology-they are about power.

So, will Uganda’s CBDC move forward? Robert Kirunda sees a deeper problem: regulators still assume crypto is ‘too difficult to regulate.’ In reality, he says, it is easier than mobile money.

‘Every transaction on a blockchain is traceable. With tools like Chainalysis, you can follow a token anywhere in the world. The real challenge is not regulation-it is understanding.’

Economists agree that regulation often comes down to a single principle: Know Your Customer (KYC). Major exchanges like Binance or Coinbase already require IDs, facial verification, and bank account linkage.

Yet this creates its own paradox: Exchanges will always comply with government demands over user privacy-just like banks do.

The paradox runs deeper. Ugandans already trust digital platforms such as Netflix, paying for subscriptions via bank cards without asking where servers are located. But with crypto, regulators insist it is ‘too risky.’

Several industry voices in law, finance, and technology reached out for this article suggest a way forward:

Political will: Some argue Uganda needs an executive order to unblock innovation while setting guardrails.

In the Education sphere, universities and law schools should add courses on emerging technologies.

Innovation funds: banks and fintechs like MTN and Airtel should pool resources to support blockchain solutions.

There should also be a Capital markets reform that allows listing of blockchain companies under existing trusted institutions.

As Adam Smith wrote in The Wealth of Nations (1776), ‘governments shouldn’t suffocate enterprise but set fair rules and let people use their skills freely.’

For Uganda, that means fear and bans only stifle growth; clear rules could unlock tools, attract investment, and widen inclusion.

Kirunda says: ‘Gen Z and Gen Alpha don’t care about your penal code. They live on their phones. Whether you like it or not, they will trade crypto. So you help them to do it better and safely.’

That tension-between caution and opportunity-frames Uganda’s current stance, where regulators distance themselves but industry leaders insist the Central Bank is more forward-thinking than many realise.

Uganda’s uneasy middle ground

For all the buzz, Uganda’s official stance on crypto has hardly shifted.

Dr Tumubweinee Twinemanzi, executive director of the National Payment Systems at the Bank of Uganda, says:

‘You are free to do whatever you want with it [crypto] because it has no jurisdiction. We are just saying you won’t have the same protections as you would if you were using a currency issued by the Bank of Uganda. So you do so at your own risk. If you choose to risk and make money, by all means-that is the whole purpose of money. The higher the risk, the higher the reward. Fantastic for you.’

This cautious distance goes back to October 2017, when the Ministry of Finance first warned that cryptocurrencies were unregulated. Two years later, the Bank of Uganda repeated the same message: |Anyone trading in crypto was ‘on their own.’

Twinemanzi insists: ‘Engaging or participating in cryptocurrencies is at your own risk. In other words, should you lose or have problems, don’t come to us crying.’

From the Central Bank’s perspective, this posture reflects its dual responsibility: leaving space for innovation while protecting the public from harm.

But not everyone agrees that the bank is dragging its feet. Reginald Tumusiime, chairperson of the Blockchain Association of Uganda, argues the opposite:

‘There are efforts within the Central Bank to explore the applications of blockchain technology in the entire payment ecosystem.’

The Bank has quietly engaged groups like the country’s Blockchain Association and Fintech umbrella body, studying blockchain beyond speculative trading-especially its potential for improving the payments system.

Tumusiime concedes caution is justified: ‘They owe it to the public to protect your money. Some people have done well with crypto, but it doesn’t mean everyone has had a good story-there are scams out there, and regulators can’t ignore that.’

This duality-loud warnings on one hand, quiet exploration on the other-captures Uganda’s uneasy middle ground. Crypto is neither fully embraced nor banned. Citizens are free to experiment, but without regulatory protection.

For Kirunda, Gitta, and other players, this is both a risk and an opportunity: a risk because uncertainty keeps mainstream institutions on the sidelines, and an opportunity because Uganda can still design a framework that marries innovation with accountability.

Who gets to participate?

As debates on regulation and adoption continue, a practical question looms: Who gets to participate?

By June 2025, Uganda had 34.6 million active mobile money subscribers versus 24 million bank accounts, according to Central Bank data. With a population of 51.3 million, this still leaves millions outside formal digital payments.

Gitta warns that the digital divide cannot be ignored: ‘We still have people who are not participating in mobile money. Now, imagine we are talking crypto. Think about the literacy rates today in Uganda. How is somebody deep down in the village going to understand talk of stablecoins, blockchains, or bitcoins?’

The comparison with mobile money’s early days is clear. What began as airtime recharge later expanded to payments, loans, savings, and virtual cards-growth made possible only through years of demystification and trust-building.

Crypto, Gitta argues, will follow a similar path but with steeper hurdles in devices, connectivity, and literacy.

Devices: Millions still use feature phones, relying on USSD (*165#) for transactions. Smartphones are spreading but unevenly, and without them, crypto apps remain out of reach.

Literacy: Even with devices and connectivity, terms like ‘stablecoin’ or ‘blockchain’ require education.

As Gitta puts it: ‘Our responsibility as telcos and fintechs is not to only bring crypto to the affluent. We need to make sure rural communities with small phones are not left behind. The technologies are available-USSD, SMS, and simple interfaces. We just need to be in the middle, helping to translate complexity into something the common man understands.’

This ‘middle layer,’ in his vision, would handle conversions-cash-in and cash-out of tokens-so villagers need only know their number and PIN.

‘We are governed by the central bank, and we’ve had these conversations with them. For us, our responsibility is to be ready to assure Ugandans that the technology we have in place is future-ready. If a mandate came tomorrow, we would implement it,’ he notes.

Uganda’s crypto journey remains unsettled. Innovation pushes forward, regulators hesitate, and millions of ordinary Ugandans still stand on the sidelines.

Whether this becomes a story of missed chances or managed opportunity will depend on how quickly rules evolve to balance risk with possibility.

This article is the second in a three-part series. The final installment will step back to assess how the East African region is approaching crypto regulation differently-and why those choices could carry both opportunity and danger for Uganda.