The BPO Industry Employees’ Network (BIEN)-Cebu has filed a complaint before the Department of Labor and Employment-Regional Office 7 (DOLE-7) against 10 BPO companies in Cebu City, citing alleged violations of labor rights and occupational safety and health standards after the recent magnitude 6.9 earthquake.
BIEN-Cebu-an independent group that promotes the rights and welfare of BPO workers-said it received multiple reports of companies adopting a ‘business-as-usual’ approach immediately after the September 30 quake.
According to the group, violations included forcing agents to return to take calls, offering double pay to resume work, threatening termination, and coercing workers to sign a memo prohibiting them from speaking about the incident on social media.
Additional complaints alleged that a pregnant employee was left unattended while evacuating from a high-rise building, and that exit doors were deliberately blocked, preventing swift evacuation.
With these reports, BIEN-Cebu strongly condemned what it described as ‘unacceptable’ labor practices.
‘Workers must have the right to ensure the safety of themselves and their families, especially during disasters. No employee should be forced to return onsite without proper safety clearance and building inspections,’ the group said.
‘Companies must not impose liability, sanctions, or administrative penalties on workers who refuse to work due to unsafe conditions,’ it added.
BIEN-Cebu also urged DOLE-7 to hold ‘reckless’ and ‘negligent’ employers accountable and uphold Republic Act 11058 or the Occupational Safety and Health Standards Act of 2018.
In an interview, BIEN-Cebu spokesperson Kyle Enero confirmed that formal complaints had been filed Thursday morning against 10 BPO firms.
He said the group’s primary goal was to directly engage DOLE-7 regional director Atty. Roy Buenafe for immediate action on the ground complaints.
According to him, they identified at least 10 BPO firms with ‘potential violations of labor rights’ and occupational safety and health standards.
‘Kung diin in an emergency situation, instead nga ang mga employees, papaulion, parecoveron, gipugos og pabalik sa ilang mga offices under the premise nga ang mga private companies kuno ang mag decide as what have been instructed by the DOLE,’ said Enero.
After the quake, Enero said reports surfaced that at least 30 BPO companies forced their employees back to work. The 10 companies identified allegedly committed extreme cases, such as requiring agents to take calls during the tremor and barricading exits to prevent evacuation.
‘Pipila pud ani man gud, hisgotanan pud og giunsa pag uphold ang welfare sa employees amidst the disaster, i-prioritize unta ilang welfare over profit,’ he added.
Enero said these actions clearly violated OSH standards, though he withheld the names of the 10 companies pending talks with DOLE-7 to protect employees from possible sanctions.
This followed reports that some workers were threatened with penalties, allegedly backed by a signed document.
‘It wasn’t specified unsa nga sanctions but gipa sign sila og document nga di sila paistoryahon publicly sa social media kabahin sa nahitabo sa company,’ Enero said.
He further described the companies as a mix of ‘big players’ and smaller firms, with some reportedly based in IT Park. BIEN-Cebu is set to meet with Buenafe on Monday.
Cebu City Vice Mayor Tomas Osmeña also weighed in, saying the issue is ‘unacceptable’ if proven true.
‘I need to be sure of this, but if this is true, we will do more than just file a complaint at DOLE. I will personally contact every known local and overseas client that company has to tell them what kind of company they hired,’ Osmeña wrote on his social media page.