The real-estate industry is one of the biggest beneficiaries of the growth of the business-process outsourcing industry (BPO).
According to Colliers Philippines, the BPO industry in 2025 is generally optimistic, with the BPO sector expected to remain a primary driver of office space demand, particularly outside of Metro Manila.
According to Colliers, there will be sustained demand from outsourcing firms. It added that BPO and outsourcing firms are always the sources of office space take-up. In the first half of 2025, outsourcing firms were a main source of demand for office space nationwide, reaffirming their long-term confidence in the Philippines.
After a slowdown in demand in 2024, the office market, which is heavily influenced by BPO demand, is showing signs of recovery and renewed momentum, expecting a strong rebound in leasing activity in the first quarter of 2025.
‘Colliers anticipates a more geographically diverse demand, with outsourcing firms expanding their operations and fueling growth in regional cities beyond Metro Manila, such as Cebu, Davao, Pampanga, Bacolod, and Iloilo,’ it said. It mentioned Cebu experiencing a rebound driven by expansion from major BPO firms.
‘In summary, Colliers projects that BPO companies will continue to be a stable and significant source of demand for the Philippine office market in 2025, with a notable shift toward expansion in key provincial hubs and a preference for high-quality, sustainable spaces,’ Colliers said.
Meanwhile, TaskUs believes in the potential of Las Piñas City as a good BPO hub due to a combination of strategic location, a strong talent pool, and the ongoing expansion of the BPO industry outside of traditional central business districts.
Furthermore, TaskUs plans to expand its presence outside the National Capital Region for further growth and promote inclusivity.
Dean Van Ormer, Senior Vice President for Southeast Asia at TaskUs, told reporters in a recent press conference the opening of the Hiraya site fits into the company’s People-First ethos.
‘One of the key decision criteria in choosing Las Piñas City as the location for our new site was our ‘People-First’ ethos,’ said Van Ormer.
‘Eighty percent [80 percent] of our Alabang-area teammates reside in the city or its immediate vicinity, and with access to major thoroughfares, proximity to Metro Manila, and the upcoming LRT-1 extension line, this site will eliminate lengthy commute times. Plus, with 14 colleges and universities nearby, our investment here will provide employment opportunities to a highly educated talent pool.’
Nonetheless, Ormer added TaskUS cannot disclose at this time the locations of their future expansion. ‘When you look at our history, we have accelerated and very fast growth over the last 17 years that we’ve operated in the Philippines,’ Ormer pointed out.
Ormer said TaskUs sees AI as an empowering tool to help the employees to be able to give faster, more concise support to the clients. that we’re supporting, being able to speed up tools, speed up information, and really give that benefit back to their clients.
Ormer said the Las Piñas site further strengthens TaskUs’ presence in the Philippines and supports the growing global demand for outsourced digital services. Teammates at Hiraya will support global customers through expertise across multiple work types, including Customer Service, Sales, Technical Support, Non-Voice Operations, and Content Moderation.
At the moment, the site houses 700 teammates, which is expected to grow to 1500 by the end of 2025.
The site’s name, Hiraya, is derived from the Filipino word that means the fulfillment of hopes and dreams. ‘True to its name, Hiraya is the manifestation of our vision of a workspace where our teammates are not only excited to come every day but can also build their careers,’ said Al Sese, Vice President of Operations at TaskUs. ‘Hiraya is our first site with a Filipino theme, seamlessly combining traditional design elements with modern facilities, including a day care center, dedicated rooms for new mothers, 24/7 access to clinics, areas for sessions with wellness and resiliency coaches, a gym, and a cafeteria.’
This year marks the 17th anniversary of TaskUs, which began in a single-room office in Cavite in 2008. The Philippines remains the company’s largest operations base, with more than 35,000 teammates across 11 sites.
As of June 30, 2025, TaskUs had a worldwide headcount of approximately 60,400 people across 30 locations in 13 countries, including the United States, the Philippines, and India.
By focusing on a ‘people-first, tech-amplified’ model, TaskUs not only mitigates the perceived threat of AI but actively uses it to create more meaningful, higher-impact roles for its growing workforce, such as those at the new Hiraya site.