Caap unveils air traffic simulators to train more aviation personnel

The Civil Aviation Authority of the Philippines (Caap) on Thursday announced the inauguration of new air traffic control simulators that will be used in training aviation personnel as part of efforts to address the shortage of staff in regional airports.

In a statement, Caap said its new Aerodrome, Enroute, and Approach Simulators will help strengthen its Comprehensive Air Traffic Service Training Program by providing ‘highly realistic, scenario-based simulation training.’

‘The Caap, especially the Air Traffic Service, have long wished for new and top-of-the-line simulators, and now, we see that their dream has come true. This is a world-class, state-of-the-art, top-of-the-line [simulator]-it is a market leader, so we can say we are no longer being left behind,’ said CAAP Director General Raul del Rosario.

Caap noted that its training program is ‘designed to replicate the different phases of an aircraft’s flight’ and utilizes systems and tools that are used in actual air traffic control environments, allowing trainees to experience ‘realistic operational scenarios in a controlled setting.’

The new simulators, which cost P253 million, will help trainees develop skills such as ‘situational awareness, sound decision-making, effective coordination, precise communication, and management of complex traffic situations.’

‘The simulators will likewise reduce reliance on live operational traffic as the primary training environment, providing a safer and more structured transition from classroom instruction to actual operations,’ said Caap.

Del Rosario added that upgrading Caap’s training system will help improve aviation safety and address the shortage of air traffic controller personnel in regional airports, noting that many of them are choosing to leave the country for ‘lucrative jobs’ overseas.

In the same statement, Acting Transportation Secretary Giovanni Lopez explained that Caap provides free specialized air traffic training to students under its air traffic controller program.

Those who aspire to be air traffic management officers are also guaranteed to get employment in the country’s airports once they pass a qualifying exam, he added.

‘Those who enter and want to train here, they do not pay any tuition fee to our government or Caap. They just need to finish their four-year course as well as a written exam and aptitude test,’ said Lopez

Court declines to hear Miyetti Allah president’s plea to vary bail conditions

The Federal High Court in Abuja on Thursday declined to hear a fresh application by detained National President of Miyetti Allah Kauta Kore, Bello Bodejo, seeking an order varying his bail conditions.

Justice Inyang Ekwo, in a ruling, held that since the Economic and Financial Crimes Commission (EFCC) is contesting the application, the court might be unable to conclude its proceedings before the court vacation commences.

EFCC charged Bodejo with money laundering involving 2.63 million U.S. dollars.

Justice Ekwo had, on Monday, admitted Bodejo to a N2 billion bail with two sureties in the like sum.

The judge ordered that one of the sureties must present a three-year tax clearance evidence and must reside within the court’s jurisdiction, while the second sureties must have a land worth N2 billion in Abuja.

When the case was called on Thursday, Bodejo’s lawyer, Mohammed Sheriff, informed the court about the application by his client, seeking, among others, the variation of the conditions attached to the bail granted him.

The lawyer to the anti-graft agency, Fatai Erewunmi, said he was served with the application and had responded by filing a counter affidavit.

But the judge said upon looking at the tenure of the application, which is being challenged, the court might be unable to conclude proceedings in the application before the court’s vacation.

The judge then advised parties to approach a vacation judge, during the court’s vacation, to hear the application.

He said after then, the substantive case can be returned for trial before his court.

Justice Ekwo adjourned the matter until Oct. 5 for the commencement of trial.

The EFCC accused Bodejo of accepting 100,000 dollars from Sa’idu Abubakar a former Accountant-General (AG) of Bauchi State who is currently in the lawful custody of the Nigerian Police Force, among other cash in hard currency.

The EFCC said the sum exceeded the statutory cash transaction threshold of N5 million prescribed under Section 1(a) of the Money Laundering (Prohibition) Act, 2011 (as amended), without routing the said transaction through a financial institution as required by law.

He was said to have committed an offence contrary to Section 16(1)(d) of the Money Laundering (Prohibition) Act, 2011 (as amended) and punishable under Section 16(2)(b) of the same Act,

The offence is said to be contrary to Section 19(1)(d) of the Money Laundering (Prevention and Prohibition) Act, 2022 and punishable under Section 19(2)(b) of the same Act.

Co-founder of first budget airline Fly540 takes a bow, years after failed grand dream

Named after its launch fare of Sh5,540 on the Nairobi-Mombasa route in 2006, budget airline Fly540 had set out to prove that air travel in Kenya did not have to be a reserve for corporate executives and affluent tourists.

The low-cost carrier attracted international investors and pioneered a business model that competitors would later embrace.

However, the same airline that had promised to ‘democratise flying’ gradually found itself overwhelmed by shareholder disputes, tax claims, aircraft leasing rows, creditor petitions and years of courtroom battles that eclipsed its commercial ambitions.

Named after its launch fare of Sh5,540 on the Nairobi-Mombasa route in 2006, budget airline Fly540 had set out to prove that air travel in Kenya did not have to be a reserve for corporate executives and affluent tourists.

The low-cost carrier attracted international investors and pioneered a business model that competitors would later embrace.

However, the same airline that had promised to ‘democratise flying’ gradually found itself overwhelmed by shareholder disputes, tax claims, aircraft leasing rows, creditor petitions and years of courtroom battles that eclipsed its commercial ambitions.

Behind the fairytale launch of Fly540 was co-founder and widely experienced aviation administrator Nixon Azariah Ochieng’ Ooko, who passed away on July 15, 2026, at 76 in South Africa after an illness, reigniting fresh attention on the rise and painful decline of one of Kenya’s most influential private aviation ventures.

When Fly540 entered the Kenyan market in 2006, domestic aviation was very different, but the founders believed that could change.

The late Ooko, alongside Don Smith, introduced a business model of an airline for entrepreneurs, families, professionals and first-time flyers who had previously relied on long-distance buses and alternative, expensive full-service carriers. Ooko perhaps sought to borrow from his aviation experience at British Airways and Regional Air.

The timing also worked in its favour because, then, Kenya’s economy was expanding, domestic tourism was growing, and regional trade within East Africa was gathering pace.

Demand for faster movement of people between Nairobi, Mombasa, Kisumu, Eldoret and Malindi was increasing. The business later expanded beyond Kenya’s borders into Uganda and Tanzania before extending its footprint into Angola and Ghana through its affiliated operations.

Fly540 appeared to be proving that a budget-friendly model could work alongside its expansion that coincided with the growing investor confidence in African aviation.

Behind the scenes, however, the economics of running a low-cost airline in Africa were more complex than what the founders may have anticipated.

Unlike Europe, where budget airlines benefited from the high passenger volumes, East Africa presented low numbers.

Additionally, competition for Fly540 was also intensifying; other established operators responded to the arrival of the budget carrier by also adjusting their fares on key domestic routes. New airlines also entered the market hoping to capitalise on the growing demand.

Regional expansion as well exposed Fly540 to additional regulatory requirements and operational risks. Although its growth was impressive on paper, it demanded larger financial commitments that pushed the airline to attract one of the biggest names interested in African low-cost aviation.

British investment company Lonrho acquired a significant stake in Fly540 as part of its broader strategy to build transport and infrastructure businesses across the continent.

That relationship later paved the way for another high-profile corporate transaction that promised to transform the airline’s future.

That opportunity was with Fastjet, which was backed by high-profile investors and marketed as Africa’s answer to Europe’s successful budget airlines. Fastjet announced plans to build a pan-African low-cost aviation network and Fly540’s regional presence made it an attractive platform to launch those ambitions.

The lucrative deal turned sour when ownership disagreements emerged over the terms of the acquisition, management control and financial obligations.

Expansion into multiple markets meant more employees, more suppliers, more aircraft, more leases and more regulatory obligations. But as cash flows tightened and growth slowed, disagreements that might otherwise have been settled commercially spilled into corridors of justice.

One of the earliest public signs of strain was through an employment dispute involving Jacqueline Arkle, who had joined Fly540 in 2008 as its East Africa marketing manager before later being appointed country manager for Uganda. Her promotion came when there was pressure on the airline’s regional operations, with passenger numbers under pressure and concerns over its operational reliability.

After her dismissal in 2011, Ms Arkle challenged the move, arguing that the carrier had held her responsible for declining sales despite problems she said were beyond her control, including poor aircraft maintenance, customer service challenges and operational shortcomings. She also contended that she had never been provided with clear performance targets before her job was terminated.

The Employment and Labour Relations Court awarded her compensation running into millions, including damages linked to an advertisement placed by the airline following her dismissal.

Although Fly540 secured temporary relief at the Court of Appeal while challenging the award, the judges required it to deposit half of the decretal amount in a joint interest-earning account.

Employees were not the only creditors seeking redress; tax authorities also turned their attention to the airline. The Kenya Revenue Authority (KRA) pursued Fly540 over alleged unpaid taxes running into more than Sh100 million after a prolonged dispute over tax assessments.

Such tax disputes can be damaging for an airline because it goes beyond just financial liability. They can complicate licensing, affect relationships with regulators and undermine confidence among investors and financiers.

Fly540, by then, was also facing pressure from suppliers and service providers, with creditors seeking judicial intervention to recover their dues.

Some petitions sought to wind up the airline altogether, arguing that it had become unable to meet its financial obligations.

Although Fly540 successfully resisted some of those attempts, the repeated appearance of winding-up proceedings highlighted the extent of the pressure facing the business.

But as experts point out, the aviation industry can be unforgiving when confidence begins to weaken. Unlike many businesses that can continue operating while restructuring debt, airlines require constant access to aircraft, maintenance facilities, insurance, fuel and airport services. Any financial uncertainty echoes across the entire operation.

As Fly540 sought to stabilise its finances, the airline became embroiled in disputes involving leased aircraft. Canadian aircraft leasing company Avmax Aircraft Leasing Inc and Wells Fargo Trust Company National Association moved to court seeking to recover about Sh775 million from Fly540 and its affiliate, East African Safari Air Express. This was over alleged breaches of settlement and conditional sale agreements involving two aircraft.

The parties had agreed that the aircraft would remain parked while representatives conducted joint inspections before any transfer could take place. But the disagreements emerged over access to maintenance records, engine logs, landing gear documentation, inspection histories and other technical records considered essential in aviation transactions.

The High Court found that company officials had failed to fully comply with earlier court orders permitting inspection of the plane and accompanying technical records. Instead of immediately committing the officials to civil jail, the court imposed a daily financial penalty that would continue accumulating until compliance was achieved.

By the time Fly540 was shutting down, the optimism that had defined its early years was long gone.

New entrants had embraced the market. Jambojet entered the market backed by Kenya Airways (KQ), bringing with it the financial muscle and operational support of the national carrier. Safarilink further strengthened its dominance in the safari circuit, while other airlines like Skyward Express expanded their domestic network and later went regional.

Demand for affordable domestic air travel continued to increase as more Kenyans chose to fly for business, leisure and family travel. In addition, county governments promoted domestic tourism, businesses expanded beyond Nairobi, and improved airport infrastructure made regional connectivity even more attractive. The concept behind Fly540 had not failed, but the business behind it had.

The final chapter of Fly540 unfolded with a regulatory order that confirmed what many in the aviation industry had already begun to suspect-that the airline had run out of runway. The carrier had scaled down its operations after years of shareholder rows, mounting debt, legal battles and shrinking market share.

On September 30, 2022, Fly540’s Air Operator Certificate expired, which brought its scheduled flight operations to a halt. Without a valid permit issued by the Kenya Civil Aviation Authority (KCAA), the airline could no longer legally offer commercial air transport services.

Weeks later, the Competition Authority of Kenya stepped in after receiving more than 50 complaints from consumers who accused the airline of advertising flights it could not operate, canceling flights at short notice and delaying refunds for canceled bookings.

Investigations by the regulator also established that the airline had continued receiving bookings after its operating certificate lapsed.

The authority responded by issuing a cease-and-desist order directing Fly540 to immediately stop advertising flights, selling tickets or presenting itself as capable of providing air transport services until investigations were concluded. It also ordered the airline to refund passengers whose flights had been canceled or whose tickets had been sold after September 30.

That shutdown closed the curtain on one of Kenya’s most ambitious aviation ventures. Although legal battles over aircraft leases, creditor claims and other commercial disputes continued after the last scheduled flight, Fly540’s place in the market had already been taken by rivals.

P5.5-M shabu, smuggled cigarettes seized in Lanao del Sur

Some P5.5 million worth of suspected shabu (methamphetamine hydrochloride) and smuggled cigarettes were seized by the Police Regional Office-Bangsamoro Autonomous Region (PRO-BAR) in two separate law enforcement operations in Lanao del Sur on Wednesday, July 22.

Two suspects were arrested.

In a buy-bust operation conducted in Barangay Lalabuan, Balindong (Wato), authorities arrested a suspected drug pusher identified only by the alias ‘Khalid.’

Confiscated from him were approximately 500 grams of suspected shabu with an estimated value of P3.4 million, along with the buy-bust money and other pieces of evidence related to the operation.

Authorities are preparing to file charges against the suspect for violation of Republic Act 9165 or the Comprehensive Dangerous Drugs Act of 2002.

In a separate checkpoint operation in Barangay Rebokun, Malabang, another suspect was arrested after police intercepted 2,400 reams of smuggled cigarettes with an estimated total value of P2,053,632.

The suspect, alias ‘Al,’ attempted to flee by speeding past the police detachment in Barangay Rebokun at past 10 p.m.

He was eventually arrested when police from Malabang and Calanogas towns jointly launched pursuit operation that led to his apprehension on board a Toyota Hi-Ace van with license plate NKT-8925.

The arrested suspect, confiscated vehicle, and alleged smuggled cigarettes are now under the custody of the Malabang police station for proper documentation and will be turned over to the Bureau of Customs for appropriate disposition and further legal proceedings.

‘I commend our operating units for their swift coordination, professionalism, and unwavering dedication to law enforcement. This successful operation reflects our firm commitment to combating smuggling and other illegal activities,’ Brig. Gen. Christopher Abecia, PRO-BAR director, said.

‘The public can be assured that we will continue to intensify our operations to protect the welfare of our people, uphold the integrity of our borders, and safeguard our nation’s economy,’ he added.

40-year-old female drug smuggler bags 1-year prison sentence

A Federal High Court in Ibadan on Thursday sentenced a 40-year-old woman, Omodunmami Ayantola to one year in the correctional centre for trafficking 45.6kg of Cannabis.

Delivering judgment, Justice Uche Agomoh convicted and sentenced Ayantola based on her guilty plea and the evidence tendered against her by the prosecution.

Agomoh added that she reduced the convict’s jail term because she did not waste the time and resources of the court before pleading guilty. She said that the convict was also a first time offender.

‘The convict has shown signs of remorse and has promised to turn a new leaf after completing her jail term. To serve as a deterrent to others, Ayantola is sentenced to one year imprisonment from the date of arrest. The dried weed substance found in her possession shall be destroyed by the National Drug Law Enforcement Agency (NDLEA),’ Agomoh said.

The prosecuting counsel, Mr D.O. Otunla, had told the court that the convict committed the crime on April 1, at Eleta area of Ibadan, Oyo State.

Otunla said that the NDLEA operatives received intelligence reports from informants that Ayantola was into illicit drug dealing.

According to him, the operatives arrested the convict in possession of a substantial quantity of Cannabis Sativa weighing 45.6kg.

The prosecutor said that the offence contravened the provision of Section 11(C ) of the NDLEA Act Cap n30 Law of the Federation, 2004.

Mixx powers cashless payments for Zanzibar’s electric bus project

Passengers using Zanzibar’s newly launched electric buses will pay fares through a fully cashless smart card system managed by digital financial services provider Mixx, marking a significant step in the islands’ drive to modernise public transport.

The payment platform was unveiled on Thursday, July 23, alongside the launch of the ZanBus electric bus project by President of Zanzibar and Chairman of the Revolutionary Council, Dr Hussein Ali Mwinyi.

Speaking at the launch, Dr Mwinyi said the project reflects the government’s commitment to building a modern, safe and environmentally friendly public transport system while accelerating the transition to clean energy. “The launch of this electric bus project is part of our commitment to building a modern, safe and environmentally friendly public transport system. We pledged to introduce electric public transport to reduce environmental pollution while providing better services to our people,” he said.

Dr Mwinyi said the initial rollout marks the beginning of a broader plan to expand the fleet to 500 electric buses as part of the government’s long-term ambition to transition public transport to electric mobility.

“Ultimately, we aim to achieve a zero-emissions transport system, protect the environment and transform Zanzibar into a modern city offering quality services to its citizens,” he added.

The project is being implemented by the Zanzibar Social Security Fund (ZSSF), which describes the investment as a long-term initiative expected to improve public transport while supporting sustainable economic growth.

ZSSF Managing Director Nassor Shaaban Ameir said the project goes beyond improving commuter services by promoting technology adoption, environmental protection and economic development.

“The ZanBus project is a long-term investment for the people of Zanzibar. Beyond improving public transport services, it will accelerate technology adoption, protect the environment and stimulate economic growth,” he said.

Under the new system, passengers will no longer need to carry cash. Instead, they will use smart cards integrated with the Mixx digital payments platform, allowing them to pay fares electronically.

Mixx Chief Operating Officer Arnold Ngarashi said passengers will be able to top up their cards using mobile phones or through the company’s network of nearly 20,000 agents across Zanzibar.

“In today’s digital economy, modern public transport cannot operate effectively without a modern payment system. Through Mixx, passengers will be able to top up their smart cards easily using their mobile phones or through our network of nearly 20,000 agents across Zanzibar,” he said.

Mr Ngarashi said the platform is expected to improve revenue transparency, enhance the passenger experience and create opportunities to integrate additional digital services into the transport sector in future.

He added that Mixx’s involvement reflects the company’s commitment to expanding digital payment solutions across key sectors of the economy, including transport, commerce and public services.

Mr Ngarashi also said sister companies Yas and Yas Fiber are working with the Revolutionary Government of Zanzibar to strengthen the islands’ digital infrastructure, including Yas Fiber’s planned investment of about Sh300 billion to expand fibre-optic connectivity across Zanzibar.

Marcos Jr. meets with US, Japan, Australia ministers

As they navigate through ‘interesting times,’ President Marcos and US Secretary of State Marco Rubio yesterday reaffirmed the ‘deep ties’ between the two allies as they tackled key issues, including China and artificial intelligence.

Rubio paid a courtesy call on Marcos at Malacañang as fresh tensions rose in the South China Sea following the Chinese coast guard’s attack that injured a Philippine Navy personnel at Ayungin Shoal on Monday.

Washington’s top diplomat is in the Philippines for the Association of Southeast Asian Nations (ASEAN) Post-Ministerial Conference with the United States, which highlighted the need to enhance cooperation to support regional peace, stability and prosperity.

‘In addition to visiting here for the conference, we wanted to visit you. You know how much the President (Donald Trump) holds you in high esteem. This is a country that has deep ties to the United States for many, many years. And it’s a partnership that is only growing,’ Rubio told Marcos during the meeting.

‘And in light of recent events, I think (it is) more important than ever. And so we’re glad to be with you here today and to reaffirm that relationship and our commitment to the US-Philippines relationship,’ he added.

Responding to Rubio, Marcos said, ‘And especially so, Mr. Secretary, as we are living the curse of ‘may you live in interesting times.”

‘And here we are, right in the middle of them. It doesn’t sound like a curse, but it turns out that it is. In any case, we try to bring together ASEAN. The entire process was a product of the lessons learned during the pandemic,’ he added.

Rubio thanked Marcos for welcoming him and congratulated him for a ‘good job’ in hosting the ASEAN, which he described as ‘critically important for the region.’

Philippine Ambassador to the US Jose Manuel Romualdez said Marcos and Rubio talked about strengthening the relationship between the two countries, whose formal diplomatic ties were forged in 1946 and who became treaty allies in 1951.

‘The President, of course, expressed his gratitude for the continued support that we’ve been getting from the United States on all matters, not only in the defense but also on the economic front,’ Romualdez told reporters after the courtesy call.

‘It’s interesting times in the sense that there’s so much of these things that are happening and hopefully the partnerships that we’ve had, not only with the United States but other countries as well, will be a source of comfort for us, that we have a lot of allies and friends and partners all over the world.’

Romualdez said Rubio had wanted to make a call on Marcos to relay to him the best wishes of Trump.

‘President Trump was actually talking to Secretary Rubio and he wanted to convey the message. And hopefully, President Trump will come in November during the ASEAN Leaders Summit,’ Romualdez added.

Asked whether China was mentioned during the meeting, Romualdez said, ‘It was just in passing.’

‘Well, China of course has always been a situation that is always part of the conversation in the sense that the hope is that countries will have a way to be able to persuade China to be able to respect the rule of law, international law of the seas and so forth and so on,’ Romualdez said.

The July 20 incident at Ayungin Shoal, which saw the China Coast Guard (CCG) assaulting a Philippine Navy personnel, was not discussed during the courtesy call, he added

Aside from China, the Pax Silica, the US State Department’s effort on AI and supply chain security, was also tackled during the courtesy call.

‘Pax Silica and the Luzon Economic Corridor is one of the main points that President Marcos has expressed. He’s very pleased that it’s moving quickly and that will definitely help the Philippine economy and our aspiration to have the kind of economic prosperity that we’ve been looking for because it spells economic security for us,’ Romualdez said.

Under the Pax Silica framework, the Philippines and the US seek to build a 4,000-acre industrial hub in the Luzon Economic Corridor. According to the US embassy’s website, the site is being offered by the Philippines as an ‘economic security zone’ to ‘surge production for inputs vital to US supply chains.’

However, some sectors are concerned that the initiative could expose the Philippines to security threats, result in foreign control of critical minerals, harm the environment, disrupt water supply and displace local residents.

Officials have given assurance that the plight of communities in areas covered by the project would not be neglected.

The Philippines and the US aim to sign a framework agreement on the Pax Silica by November. The Philippines is the 13th Pax Silica signatory.

Other countries that have joined the US-led initiative are Australia, Finland, India, Israel, Japan, Qatar, South Korea, Singapore, Sweden, the United Arab Emirates and the United Kingdom.

Palace press officer Claire Castro said Marcos and Rubio also talked about the importance of AI in promoting investments, creating jobs and expanding knowledge.

Marcos cited the Middle East conflict response, new and emerging technologies, defense and security and economy as cooperation areas between the two countries.

President Marcos tackled regional and international issues with Japanese Foreign Minister Motegi Toshimitsu, including the situation in the South China Sea, during their meeting at Malacañang on Tuesday.

Marcos also met with Australian Foreign Minister Penny Wong at the Palace.

Motegi and Wong are in the country for the ASEAN-related foreign ministers’ meetings

No jackpot winner in July 23 PCSO Super Lotto, Lotto 6/42 draws

No bettor won the jackpot prizes for the Super Lotto 6/49 and Lotto 6/42 draws held Thursday, July 23, according to the Philippine Charity Sweepstakes Office (PCSO).

The Super Lotto 6/49 winning combination was 39-38-01-36-11-26. The jackpot prize stood at about ?86.72 million, with no winner.

The Lotto 6/42 winning combination was 32-03-01-22-33-21. The jackpot prize was ?10 million, and no bettor matched all six numbers to claim the top prize.

Minor games

6D Lotto: 0-3-2-6-4-2; top prize of about ?1.48 million; no winner.

3D Lotto (2 p.m.): 2-8-1; ?4,500 first prize; 437 winners.

3D Lotto (5 p.m.): 2-7-4; ?4,500 first prize; 96 winners.

3D Lotto (9 p.m.): 1-0-9; ?4,500 first prize; 600 winners.

2D Lotto (2 p.m.): 04-05; ?4,000 first prize; 357 winners.

2D Lotto (5 p.m.): 19-31; ?4,000 first prize; 54 winners.

2D Lotto (9 p.m.): 17-22; ?4,000 first prize; 454 winners.

PCSO said the winning numbers and prize amounts were based on the official results of the July 23 draws.

Draw schedule

Lotto 6/42 draws are held every Tuesday, Thursday, and Saturday, while SuperLotto 6/49 draws take place every Tuesday, Thursday, and Sunday, according to the PCSO draw schedule.

What happens after you contact Olymptrade support? A look behind the scenes

You rarely think about customer support until you need it. A simple request can be resolved in moments, while others take longer because more information is needed. Either way, people usually want the same thing: they want to know what is happening.

To mark Customer Support Day, Olymptrade spoke with members of its customer support team about what happens after a user reaches out for assistance. Their experiences offer a closer look at how human expertise, technology and clear communication work together to assist Olymptrade’s more than 100 million registered users across 130 countries.

This global community represents a highly diverse audience, ranging from experienced traders to complete beginners. Some users come from highly digitalized markets, while others live in regions where digital adoption is still developing.

Because each group comes with different expectations and levels of familiarity with financial products, maintaining standardized, clear processes and transparent communication is just as vital as resolving inquiries themselves.

How does Olymptrade support keep users informed?

During the interviews with members of the support team, one message came through clearly. For users, good support means timely updates, clear explanations and practical guidance on what comes next.

One member of the customer support team highlighted how this works in practice. The team’s main focus is ensuring users always know where their request stands. Whether it’s a quick question or a more detailed inquiry, specialists guide users through the next steps and clearly communicate if any additional information is needed.

Another team member noticed something similar. “What they really want is reassurance that we are actively working on their case and doing everything we can to help.”

Even when an inquiry takes time to resolve, the team’s primary goal is to ensure users understand what is happening, where their request stands, and what to expect next.

Specialists look at transaction details, clarify steps, and keep communication completely transparent to maintain trust and confidence. What users are looking for is reassurance that a real professional is actively working on their case and doing everything possible to help.

As another specialist explained: “We keep the user informed about the status of the case, make the process transparent and provide the user with realistic expectations so that their trust and confidence is maintained.”

Those interviews offered a simple reminder: good customer support is measured not only by how fast someone replies, but also by whether people understand what is happening while their request is being handled.

Olymptrade continues to heavily invest in expanding and improving this area of its operations. This progress stands out in markets where the traditional industry standard is often limited to overloaded phone lines available only Monday to Friday, from 9 a.m.to 5 p.m.

By delivering 24/7 localized support, these operational efforts have earned external recognition, including the Excellence in Customer Support Middle East 2026 award from International Business Magazine.

Why AI and real human support work better together

When serving a large global user base, technology is necessary to keep up with incoming requests.

Olymptrade uses automated chat systems as the first point of contact to answer common questions and direct traffic efficiently. If a user simply needs help finding a platform feature or understanding a standard process, automated support delivers the answer instantly.

However, automation is built for routine tasks. When an inquiry requires additional context or extra information, human specialists step in to provide personalized guidance and coordinate with internal departments.

This layered system ensures that technology handles speed at scale, while human professionals focus their time on cases that need a personalized touch.

How do support conversations improve the platform?

Some questions come up more often than others.

When different users ask about the same feature or need help with the same step, those conversations begin to reveal patterns.

The support team pays close attention to those patterns and shares them with the teams responsible for the platform.

The result is not always a major update. Sometimes it is clearer wording, and sometimes it is a simpler screen or a more intuitive user flow.

Changes like these rarely begin in a meeting room. In some cases, they begin with a question from a user.

That is another role of customer support. Every conversation offers a chance to make the platform a little accessible for the next person.

What do Olymptrade support reviews reveal?

Search results can tell you only so much.

To understand the full context, it helps to look at how the support process works in practice.

The Customer Support Day interviews offered that kind of perspective.

They showed that customer support is built around more than quick replies. Helping users understand what’s happening, explaining the next step, and making communication clear all came up repeatedly during the conversations.

The interviews also showed where AI fits into the picture. Routine questions can often be handled straight away, while requests that need more context are passed to real human support.

Another point stood out.

Those interactions do not disappear once a case has been closed. Questions that appear again and again help highlight areas where instructions, navigation, or the overall user experience can become easier for everyone.

That is the picture these conversations leave behind. They are less about individual cases and more about how the support system works every day.

Most as asked questions

How quickly does Olymptrade respond to support requests?

Olymptrade reports an average first response time of under 20 seconds, with an overall average response and resolution update window kept under 50 seconds.

Is support available globally?

Yes. Olymptrade provides around-the-clock, 24/7 support across 130 countries. To ensure clear and transparent communication, assistance is fully localized and provided in 14 languages, including English, Arabic, Hindi, Bahasa Indonesia, and Spanish.

Does user feedback actually change the platform?

Olymptrade does not treat support interactions as isolated tickets. Recurring queries or navigation patterns are systematically categorized and escalated to product development teams to streamline layouts, clarify wording, and improve user interface elements.

What do Olymptrade support reviews usually talk about?

Many Olymptrade support reviews focus on response time, accessibility, and clarity of communication. Users exploring these evaluations typically want to verify how fast the team responds, who handles their inquiries, and whether the process remains transparent during more detailed reviews.

Conclusion

Millions of questions reach Olymptrade every year. Some take only a few moments to answer. Others need more time, more context, or input from different teams.

Behind each one is the same goal: helping users understand what is happening and what comes next.

That is what the Customer Support Day interviews revealed. It is also the core idea behind Olymptrade’s “Care that counts” initiative: meaningful service is measured not only by finding answers, but also by keeping people updated throughout the process.

Eat-all-you-can durian for P100 draws crowds to Bukidnon stalls

Forget buffet restaurants. In Bukidnon, the latest food craze is ‘eat-all-you-can’ durian, where fruit lovers can feast on unlimited servings for as little as P100 to P150.

Now in peak season, durian is known as the ‘King of Fruits,’ with many describing it as ‘smelling like hell but tasting like heaven.’The eat-all-you-can durian promotion has become a crowd-puller in Malaybalay City, Valencia City, and Maramag, where roadside fruit stalls have turned into dining spots for locals, tourists, and travellers eager to enjoy the fresh exotic fruit at bargain prices.

Free eat-all-you-can fruits at Kidapawan’s Timpupo FestivalHanzel Echavez, who operates three durian stalls in Malaybalay City, said the unlimited offer is possible because of the abundance of durian harvested from the Davao Region, North Cotabato, Sarangani and General Santos City in Soccsksargen, or Region 12, and Bukidnon in Northern Mindanao.’There is plenty of supply now, which is why prices are much lower than in previous months,’ Echavez told the Inquirer.Customers can choose from several varieties, including Chanee, Cob (squash), Lacson, Umali, and Arancillo, among others.Premium varieties such as Puyat and D101, which are often reserved for export or high-end markets, are also available but are sold separately.

In Kidapawan City, durians are not just eaten raw, they are grilledThe rules are straightforward: diners have one hour to eat as much durian as they want, but every fruit they open must be finished.Any leftovers are charged separately to discourage food waste.With the harvest season running from July to September, retail prices have dropped to around P70 per kilogram (kg) for assorted varieties, while premium durians such as Puyat sell for P85 to P90 per kg.Aside from durian, fruit stands are stocked with seasonal favorites such as mangosteen, lanzones, and rambutan, giving visitors a wider selection of Mindanao’s fresh produce.For Echavez, the annual durian season is more than just a business opportunity.He said the income helps support his family’s daily needs and his children’s education.With Davao City’s Kadayawan Festival set to begin in August, the abundant fruit harvest in Bukidnon is expected to draw even more visitors.The unlimited durian experience has become another attraction for tourists looking to enjoy Mindanao’s most celebrated fruit at the height of its peak harvest season.