Kigen manages a payments team in Westlands, Nairobi and treats a simmering compliance glitch like a public relations headache rather than an actual internal staffing people problem.
He delays disciplinary steps for a popular salesperson who bent the firm’s client onboarding rules then calls a baraza that offers platitudes to the same errant salesperson, while assigning the external legal counsel to rewrite a policy procedure that no one reads in order to keep them still in compliance.