Approximately 81 percent of healthcare facilities across the country are dissatisfied with the Social Health Authority’s (SHA) digital system, revealing frustration over frequent downtime, delayed reimbursements, and unreliable integration, which have disrupted service delivery and strained hospital cash flow.
The nationwide assessment, conducted by the consortium of healthcare providers comprising the Kenya Healthcare Federation the Kenya Association of Private Hospitals (Kaph), the Rural and Urban Private Hospitals Association (Rupha), and the Christian Health Association of Kenya (CHAK) shows that, one year after replacing the National Hospital Insurance Fund (NHIF), the SHA digital platform remains unstable.