Consolidated Hallmark Insurance Limited, a subsidiary of Consolidated Hallmark Holdings Plc (CHI), is seeking deeper partnerships with insurance brokers as the company positions for stronger growth following the industry’s recapitalisation exercise.
The company made this position known at the Professional Brokers’ Evening organised by the Nigerian Council of Registered Insurance Brokers (NCRIB), Abuja Area Committee, in Abuja, where Mary Adeyanju, its managing director said the industry must look beyond stronger capital bases to improve service delivery, trust and insurance penetration.
Adeyanju said the recently concluded recapitalisation should serve as a platform for insurers to expand underwriting capacity, invest in technology and strengthen relationships with customers and professional brokers.
‘Capital undoubtedly strengthens balance sheets, increases underwriting capacity and positions organisations for growth. However, the future of our industry depends on much more than capital. We must deliberately build capacity, strengthen trust, improve service delivery, embrace innovation and nurture stronger relationships with our customers and professional brokers,’ she said.
For CHI, the emphasis on brokers is strategic, with Adeyanju disclosing that approximately 80 percent of the company’s business comes through professional brokers.
She described brokers as more than distribution channels, saying they serve as risk advisers, client advocates and an important link between insurers and policyholders.
‘Professional brokers are far more than a distribution channel. They are advisers, risk interpreters, client advocates and the bridge between insurers and customers,’ Adeyanju said.
The company is also increasing its investment in digital platforms aimed at reducing administrative bottlenecks and making it easier for brokers to transact with the insurer.
CHI has introduced a free API-enabled Marine Insurance Portal through which brokers can generate marine certificates without visiting its offices. It has also deployed Curacel, a digital motor inspection platform designed to accelerate vehicle assessments and claims processes.
The insurer is in the final stages of deploying TrustFort, an enterprise technology platform, while a redesigned website is expected to provide a more integrated digital experience covering policy purchases and claims processing.
‘Technology must remove complexity from insurance. Our investments are designed to give brokers the freedom to focus on what they do best, advising clients and growing their businesses while digital platforms handle routine processes efficiently,’ Adeyanju said.
The company’s push for stronger broker relationships comes against the backdrop of its reported financial position. As of July 2026, CHI said it had shareholders’ funds of N61 billion, total assets of N91.9 billion, insurance revenue of N28.4 billion and profit before tax of N27.9 billion.
Profit after tax stood at N27.4 billion, while claims paid during the first and second quarters amounted to N9.3 billion. The company also reported a surplus of assets over capital of N47.8 billion and a solvency margin of N35.6 billion, alongside an A rating from GCR.
Adeyanju, however, cautioned against measuring the company’s success solely by financial performance, arguing that stronger capital must translate into better protection for policyholders.
‘Our greatest strength is not in these figures but in what they empower us to do. Financial strength must translate into greater underwriting capacity, increased confidence, prompt claims settlement, innovative solutions and better service for our customers and our broker partners,’ she said.
She urged brokers and insurers to use the stronger capital base created by recapitalisation to make insurance more accessible and relevant to Nigerians.
‘We must make insurance simpler, more relevant and easier for Nigerians to understand. Together, we have a responsibility to build confidence in insurance and ensure that more individuals, families and businesses enjoy the protection they deserve.’
The NCRIB also acknowledged CHI’s role in strengthening insurer-broker relations. The council’s Treasurer, Chijioke Nwafor, commended the insurer for what he described as prompt service delivery, quality underwriting support and improved turnaround time.
Rotimi Adewale, The NCRIB Abuja Area vice president, similarly praised CHI’s investment in partnerships and innovation, urging brokers to continue supporting the company.
For CHI, the broader objective is to convert the stronger financial position created by recapitalisation into increased capacity, improved customer experience and deeper distribution partnerships.
Adeyanju said the industry should therefore measure growth not only by premium income, but also by the number of Nigerians protected, claims settled promptly and fairly, businesses preserved and public confidence restored.
‘When insurers and brokers succeed together, the industry succeeds,’ she said.