OPay, a leading digital bank in Nigeria, has opened a new office in Kano as it seeks to strengthen customer support and expand engagement with merchants in one of Northern Nigeria’s major commercial centres.
The office, located on Hadeja Road near Yankaba Market, will serve as a support hub for customers, merchants and business partners, offering a physical point of contact for assistance, business engagement and service-related issues.
The expansion comes as digital financial services providers deepen their engagement with merchants and consumers across Nigeria, where access to reliable payment infrastructure remains critical to business transactions and financial inclusion.
Kano’s importance as a trading and commercial hub makes it a strategic location for OPay to strengthen its merchant network and improve access to digital payment solutions among businesses in the region.
Speaking at the opening, Ifeoma Mba, Chief People Officer at OPay, said the office would bring the company closer to customers and enable it to better understand their needs.
‘Our commitment is to be closer to the people and communities we serve. Opening this office in Kano means more customers and businesses can access the support they need, while giving us a better opportunity to understand their needs,’ Mba said.
She added that the company would continue investing in Nigeria and supporting individuals and businesses through accessible digital financial services.
OPay commenced operations in Nigeria in 2018, offering services including money transfers, bill payments, card transactions, airtime and data purchases, savings and merchant payments.
For the company, the Kano office would strengthen engagement with local merchants and business owners, helping them access digital payment solutions for managing transactions and serving customers.
OPay’s expansion also reflects the growing importance of physical customer-support infrastructure alongside digital platforms, particularly for businesses and consumers requiring assistance with financial transactions.
The company’s operations across Nigeria would continue as usual, with services available to customers and merchants.
OPay is licensed by the Central Bank of Nigeria and insured by the Nigeria Deposit Insurance Corporation, with deposit insurance coverage comparable to that of commercial banks.