The Central Securities Clearing System Plc (CSCS), Nigeria’s capital market infrastructure, has joined the global community in marking this year’s Customer Service Week, themed ‘Mission: Possible.’
The annual celebration, which recognizes service excellence and customer appreciation, provided CSCS an opportunity to reaffirm its commitment to innovation, resilience, and customer satisfaction – values that have defined its leadership in Nigeria’s capital market ecosystem.
Speaking on the occasion, HarunaJalo-Waziri, Managing Director and Chief Executive Officer of CSCS, expressed gratitude to customers and employees alike for their unwavering trust and dedication.
‘Our impressive achievements are only made possible by your unflinching faith in our audacious mission to revolutionize the Nigerian capital market,’ Jalo-Waziri said. ‘As we celebrate our esteemed customers, I also appreciate my colleagues, whose empathy and dedication continue to make real positive changes in serving our customers and the market at large,’ he said.
This year’s Customer Service Week celebration comes on the heels of several transformative digital initiatives by CSCS, which have strengthened efficiency, transparency, and access across Nigeria’s capital market.
Among these innovations is RegConnect Version 2, an upgraded registrar platform featuring real-time data validation, omnichannel transaction capabilities, and seamless API integration to enhance operational reliability. CSCS also launched the Custodian Portal, a secure and user-centric interface that simplifies portfolio and trade management, document tracking, and share transfers for custodians.
Further expanding financial inclusion, CSCS, in partnership with MTN Nigeria, introduced the *7270# USSD Code Service, enabling investors to check account balances, stock positions, and Direct Cash Settlement (DCS) status directly from their mobile phones, even without internet access.
Jalo-Waziri emphasized that these innovations reflect CSCS’s continued drive to ‘make the impossible possible,’ underscoring its strategic role in deepening investor confidence and digital transformation within the capital market.
The organization also highlighted the importance of its employees, whose professionalism ensures seamless clearing, settlement, and market access for millions of investors locally and internationally.
As Nigeria’s capital market prepares for its transition to a T+2 settlement cycle in November 2025, CSCS reaffirmed its readiness to deliver world-class services aligned with global standards, further cementing its position as a key enabler of market growth and efficiency.
With over two decades of service, CSCS remains pivotal to the Nigerian capital market’s evolution, from the dematerialization of share certificates to the modernization of post-trade infrastructure.
Licensed and regulated by the Securities and Exchange Commission (SEC), CSCS serves as the central depository for a wide range of securities including equities, corporate and sub-national bonds, mutual funds, and commodities.
Through a mix of cutting-edge digital platforms, web and mobile applications, and a responsive customer service framework, CSCS continues to deliver on its mission to enhance market trust, investor accessibility, and service excellence.