The New NAIA Infra Corp. (NNIC) has signed an airport use agreement (AUA) with the Philippine Airlines (PAL), governing the flag carrier’s operations at the Ninoy Aquino International Airport (NAIA).
The agreement sets key performance indicators aimed at improving operational efficiency and aligning airline operations with the service levels NNIC itself is required to meet under its concession agreement with the government, the airport operator said in a news release Tuesday.
‘This agreement gives us a clearer framework for setting expectations, measuring performance and working together to maintain consistent service standards,’ NNIC President Ramon Ang said.
The consortium intends to use the AUA with PAL as the template for similar arrangements with other airlines operating at the country’s primary gateway.
By establishing common performance requirements and clearer accountability, the NNIC could better monitor service levels, and identify where operational problems occur and require corrective action when necessary.
The AUA governs PAL’s use of airport facilities and infrastructure and sets out the respective responsibilities of the airline and airport operator.
Its framework was designed to support more consistent performance across airport operations and improve coordination among the different parties involved in moving passengers, baggage and aircraft.
‘This is a positive development for both PAL and NNIC, and ultimately for our passengers. It supports the continuing modernization of NAIA and our collective goal of delivering a better airport experience,’ PAL Holdings President Lucio Tan III was quoted as saying.
Meanwhile, the NNIC said it is taking similar approach in its agreements with ground handling and other service providers, setting operating requirements for companies performing critical functions on behalf of airlines within the airport.