President Bola Tinubu has called on the Public Complaints Commission (PCC) to fully embrace digitalisation to enhance efficiency, transparency, and public trust in governance.
Speaking at the 2025 Global Ombudsman Summit and the 50th anniversary celebration of the PCC in Abuja, themed ‘Effective Ombudsman Institution: Catalyst for Good Governance’, the President,represented by the Deputy Speaker of the House of Representatives, Benjamin Kalu, emphasised that digital transformation would enable the Commission to handle complaints more effectively and proactively prevent bureaucratic abuse.
‘The Commission was founded to protect citizens against administrative injustice. In an era that demands transparency, inclusion, and ethical leadership, the Ombudsman must remain an independent and accessible institution for redress,’ Tinubu said.
He urged the PCC to harness technology to become a ‘digital Ombudsman’ capable of real-time complaint tracking, data-driven policy insights, and seamless coordination with ministries, departments, and agencies (MDAs).
According to the President, adapting to the evolving governance landscape is essential if the Commission is to remain relevant in a digitally driven world. He also pledged to address the Commission’s funding challenges and invest in capacity building to enhance staff performance and service delivery.