A social media user has accused staff at a prominent Bangkok department store of refusing assistance after they fell and broke a bone on the slippery car park floor.
The individual shared video footage showing water on the floor of the indoor car park at the shopping centre in the Chidlom area. The user claimed the polished floor was dangerously slippery.
According to the user’s account, staff failed to provide aid despite being directly approached for help following the fall. “I asked the staff for help and they walked away, even though my bone was broken at that point,” the user wrote.
In follow-up comments, the user clarified their complaint was not about the slippery conditions but the lack of staff response. They alleged a staff member initially promised to coordinate help but then abandoned them to direct another customer’s vehicle instead.
Other social media users noted that shopping centres typically carry liability insurance for such incidents, with one commenting: “These department stores have insurance. Even if someone trips over uneven flooring, they can make a claim.”
One user familiar with the location confirmed the car park’s polished flooring is notoriously slippery, particularly when wet.