A viral post has sparked heated discussions among netizens after a driver shared an unpleasant encounter with a toll booth attendant, who reportedly refused to accept cash unless the customer’s hand reached directly into the booth. The incident took place at the outbound toll gate towards New City, Bang Phli district.
According to the post, the staff member allegedly displayed rude and dismissive behaviour when the driver attempted to hand over the toll fee. The story quickly gained traction online, with many users commenting that they had experienced similar treatment from the same employee.
The issue has reignited debate over customer service standards among public-facing workers. Many online users argued that employees in service roles should demonstrate greater patience and courtesy, while others pointed out that such positions are increasingly at risk of automation, given that machines could perform the task more efficiently and at a lower cost.
Channel 7 News later reported that the employer of the toll booth worker has issued a clarification. The organisation explained that the incident occurred approximately four to five months ago, and that the employee in question had already been called in for disciplinary action and formally reprimanded. The company also urged drivers to report any similar incidents in future so that further action can be taken.