In fact, my wife, our two children, Noona, our pet dog, and I have been regulars since it opened. I go there almost every day after I drop my wife off at work, just to walk Noona. Then, before I pick her up from work-which is just nearby-I usually find myself back at Parqal, walking the dog again.
I have breakfast there, have coffee there, meet fellow dog walkers and other friends there, shop there regularly, buy groceries there and regularly patronize Animal Movers, where Noona occasionally spends the day. More often than not, we end up having dinner there too. It has become part of our family’s routine.
It isn’t difficult to see why Parqal has earned recognition. It was named one of the World’s Most Beautiful Emporiums for 2024 by the Prix Versailles, announced at UNESCO, and was also recognized as the Best Mixed-Use Development at the 12th PropertyGuru Philippines Property Awards. Those recognitions didn’t happen by accident. They reflect the quality of what Parqal has built.
Precisely because Parqal has set such a high standard, I hope management takes this article in the spirit in which it is intended.
It would be very easy to complain about a place you never visit. This is different. I genuinely enjoy Parqal and want it to succeed. Which is why I think it’s time to fix what has become, in my view, its weakest link.
Please fix the parking.
Not the parking spaces.
The parking operation.
A few days ago, I found myself behind a large pickup truck on the way to the basement exit. It was moving slowly and taking up enough space that nobody could get around it. I assumed the driver had already paid for his parking because, after all, we were already heading for the exit.
He hadn’t.
For those who haven’t parked at Parqal, the system is actually very simple. When you enter, a machine gives you a ticket with a QR code. Before returning to your vehicle, you are supposed to stop at one of the three cashier stations inside the mall, pay the P50 parking fee, and receive another ticket with a validated QR code. That second ticket is what the exit machine scans before the barrier goes up.
The pickup driver skipped that part entirely. When he reached the barrier, it became obvious he hadn’t paid. He even tried to insert money into the exit scanner, which, of course, had no slot for cash because it wasn’t a payment machine. It simply scans the validated QR code issued by the cashier after payment. Realizing his mistake, one of the men with him got out and hurried back toward the mall to pay the parking ticket.
But the pickup stayed exactly where it was, and so did everyone behind him.
What made the situation even more frustrating was that those of us in line had already paid. Once your ticket has been validated, you only have fifteen minutes to leave the parking building. Every minute we spent waiting for someone else’s mistake was eating into our own time.
I rolled down my window and asked him to move his vehicle. I even told him I would back up if I had to, just so the rest of us could get through.
Instead, three men climbed out of the pickup. Apparently, this had become a committee meeting. I honestly didn’t know what there was left to discuss. The pickup hadn’t paid. It couldn’t leave. The rest of us could. Move the pickup. Pay the ticket. Then come back.
The guard eventually intervened, but only after far too much time had already been wasted and an argument had already broken out.
If this had happened only once, I wouldn’t be writing this. Everybody makes mistakes. The problem is that I’ve seen the same kinds of things happen too many times.
My fellow dog walkers and friends, Dr. Myla Joven Ching and her husband Nick, recently had their own experience. They were about to leave when another motorist stopped and double-parked directly in front of them because he still had to pay his parking ticket. Instead of moving aside, he blocked them-as well as everyone behind them-while someone went to the cashier.
When they asked him to move, he became annoyed.
‘Can’t you just wait?’
No.
They shouldn’t have to wait.
Nobody should.
The instructions are already printed on the parking ticket.
Pay first.
Then return to your vehicle.
Then proceed to the exit.
And if the ticket somehow isn’t enough, the same reminder is posted near the elevators, inside the elevators, and in other parts of the mall.
The system isn’t confusing.
The problem isn’t a lack of instructions.
It’s that too many motorists simply choose not to follow them.
I’ve also seen motorists ignore the one-way signs in the basement and drive against traffic as though they were on a public road instead of inside a parking building. Others speed through the basement where families are walking to and from their cars. I’ve watched drivers stop in the middle of the lane to pay at one of the cashier stations, blocking everyone behind them, even though the ticket clearly instructs motorists to settle the parking fee before returning to their vehicles.
And then there are the payment queues. I have nothing against GCash, Maya or any other electronic payment system. I use them myself.
But I’ve stood behind people trying to pay fifty pesos while the app freezes, the scanner won’t read the QR code, the signal disappears or the transaction takes forever to go through.
We’re talking about fifty pesos. If electronic payment is going to be the preferred option, then it has to be quick and reliable. Otherwise, there is nothing wrong with paying cash and keeping the line moving.
After months of watching these things happen, I’ve come to believe that this is no longer just about inconsiderate motorists.
It’s about management.
There will always be drivers who ignore instructions. There will always be people who think the rules apply only to everyone else.
Good parking systems anticipate that.
They should never allow one unpaid vehicle to block a line of motorists who have already done everything correctly. They should never allow counterflow to become routine. They should never allow motorists to block traffic while paying because they ignored the instructions on the ticket.
I’ve mentioned some of these incidents to guards and parking attendants over the past several months. They have always been courteous. They know the problems. But they also seem to have very little authority to prevent them.
That’s why I’m writing this.
Not to criticize Parqal.
To help improve it.
May I respectfully offer a few suggestions?
Create a turnaround lane so motorists who reach the exit without paying can get out of the way instead of blocking everyone behind them.
Station an attendant before the exit to intercept unpaid vehicles or, at the very least, remind them to pay their tickets before they reach the barrier.
Strictly enforce the one-way traffic system in the basement and stop counterflow immediately. An accident is waiting to happen.
Review the location of the cashier stations and the traffic flow around them so motorists cannot block everyone else while paying.
Upgrade the QR scanners and payment system so electronic transactions are consistently faster. And when the system slows down, encourage cash payments for small amounts instead of allowing long queues to build.
None of these suggestions are revolutionary. They are operational improvements-the kind that customers notice every single day.
Parqal has already done the hard part. It has created one of the most pleasant places to spend a morning, an afternoon or an evening in Metro Manila. That is why my family keeps coming back.
I simply hope the experience above ground is eventually matched by the experience below it.
Right now, the basement is the only part of Parqal that doesn’t quite live up to the standard the rest of the development has already set.
I hope that changes.
Buds Wenceslao and his team had the vision to transform this part of Manila Bay into a walkable, people-friendly community. They got almost everything right.